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Via supply chain management and customer relationships management companies can strengthen business-to-business relationships. If companies develop strong and integrated relationships with suppliers, then they can compete more effectively. This is possible because the integrated relationships will enable them to reduce costs and to respond to market demands.The supply chain is defined as a collection of processes and companies, which are involved in the process from the raw materials’ suppliers, to the suppliers of intermediate components, to the final product and then to the consumer.There are several parties between the suppliers and the customers. The flow of materials from suppliers to customers is called the supply network.Companies rely on several key supplies to produce their good or service. To secure the supply of these components, companies seek for lasting B2B relationships with suppliers. They spend a lot of time and money in selecting their suppliers and business partners.For B2B transactions it is necessary that companies communicate information with their business partners. Some companies keep such information private because this has strategic value.Before the Internet and the Web, electronic data interchange (EDI) was used to communicate information. EDI is defined as computer-to-computer communication that follows certain standards and occurs without human intervention. There were telecommunication networks between suppliers and customers.Only large organizations could use EDI. However, since the Internet also small and mid-sized companies can use EDI to communicate business information. Many organizations sued extranets to exchange data and to process transactions between customers and suppliers.Often portals are used to interact with business partners. Portals are access points which enable business partners to access...
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