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What different techniques can we distinguish that members of an organization need to be able to fulfill their roles properly?
Question 2
What are the five steps of the critical thinking approach?
Which of these scientific disciplines is not a source of inspiration for organizational behavior?
What is the disadvantage of correlational research?
Group A contains 500 people, of which 50 are criminals, Group B contains 50,000 people of which 10% are criminals. Group A is approached more negatively. What do you call this appearance?
Question 3
What do we mean with the human capital value of an organization?
A. Technical skills, human skills and conceptual skills.
B. Observing behaviour, interpreting behaviour, analyzing behaviour, determining consequences of behaviour, justifying changes in behaviour.
D. History.
We cannot conclude causal relationships from correlational research.
An illusionary correlation.
Human capital value refers to the way employees work to achieve their organization's strategic goals through which they compete successfully with other organizations.
What does diversity at the surface level mean?
Question 2
What is the highest degree of cultural sensitivity according to Bennett's DMIS model?
Which of these character traits is not covered by the Big Five model of character traits?
Which statement about the Myers-Briggs type indicators is incorrect?
How can an employer best deal with stereotypes in the workplace?
What does ability diversity mean?
B. Diversity in easily observable differences between people.
C. Intergration.
B. Intelligence is not included in this model.
C. The spectrum score can be translated to one of 16 personality types.
Recognize that stereotypes exist.
Ability diversity is the representation of people of different mental and physical functioning levels within an organization.
What is Fundamental Attribution Theory?
Question 2
A psychological contract is an employee's perception of his or her exchange relationship with an organization.
What is the halo effect?
What does Bandura's social-cognitive theory say about the learning process?
How can someone improve their position using impression management?
What does distinctiveness mean?
What do we mean by selective attention?
B. Others' behavior is perceived as dispositional rather than situational.
A. True.
C. The perception problem by which we develop a positive or negative bias for an individual based on our first impression of them.
B. People learn by observing, imitating and modeling others.
By means of self-enlargement techniques, other-enlargement techniques, sliming and self-handicaping.
Distinctiveness refers to the extent to which a person behaves consistently in similar situations. When we observe low distinctiveness in different situations, we attribute that behavior is caused by internal factors and not by external factors. When we observe high distinctiveness in different situations, we consider that behavior is caused by external factors.
Selective attention is the human tendency to selectively focus on the aspects of a situation that are closest to our own interests, values and attitudes.
How can job satisfaction be improved?
Question 2
Max is new and does not yet have a job specification and because of this he experiences stress, why is this?
What does mood congruence mean?
When an employer immediately reduces a problem, this contributes to:
As many opportunities as threats can be sources of stress in the workplace.
The principles of organizational behavior do not apply to people who volunteer with non-profit organizations or charities.
Which factors influence job satisfaction?
Femke buys a car that is not environmentally friendly, while she considers this value important. What does Femke experience?
C. By both hygiene and motivators.
B. Role ambiguity.
A. When you are in a positive mood, you pay more attention to the positive.
A. Problem-Focused coping.
A. True.
B. False: These principles also apply.
Organizational citizenship behavior (OCB) and well-being.
Cognitive dissonance.
Which theory holds that people are motivated by their desire to fulfill specific needs?
Question 2
What is true about the goal-setting theory?
Which of these descriptions is a good definition of Adams' equity theory?
The expectancy theory states that people choose behaviors because they have an expectation of a certain outcome for this specific behavior.
What does the factor expectancy mean in expectancy theory?
D. Both theory A and B.
A. Human performance is driven by their conscious goals and intentions.
A. Motivation is based on our perception of fairness in a situation.
A. True.
Expectancy refers to how high you think the chance that something will actually work.
What is the difference between job enrichment and job enlargement?
Question 2
Employees whose primary reason for working is to earn money have intrinsic work values.
Work motivation can be defined as the psychological strength within a person that determines his or her behaviour, commitment and perseverance.
In job design scientific management, salary is the primary motivation used to motivate employees.
What does Hackman and Oldham's job characteristics model say about the core components of a job?
When is merit pay most effective?
A. Job enrichment is a vertical process, job enlargement is a horizontal process.
B. False: They have extrinsic work values.
A. True: Work motivation can be defined as the psychological strength within a person that determines his or her behaviour, commitment and perseverance.
A. True.
There are five core components that exist in any job: skill variation, task identity, importance of task autonomy, and feedback.
When used as a bonus for an employee's good performance.
Members of a group must share the same goals.
Question 2
Process losses are performance problems that a group experiences due to coordination and motivation problems.
What is a good definition of a team?
What is the correct order of the different phases in Tuckman's model?
During which stage of Tuckman is the leader determined?
How can one avoid groupthink?
B. Not true, this is not necessary.
A. True.
A. A team is a group of people brought together for a particular project or purpose.
C. Forming, storming, norming, performing, adjourning
Storming.
By brainstorming individually first and then in the group.
What is the advantage of decision making in a group?
Question 2
What is meant by bounded rationality?
What is not a well-known heuristic that people use during their decision-making process?
What is meant by product innovation?
Which three components does Amabile distinguish in the three-component model of creativity?
B. More facts are remembered
A. The idea that people are limited by a few obstacles when making decisions.
C. The projection bias.
D. The development of improved products.
Domain-relevant skills, creativity-relevant skills and motivation.
Which of these approaches is not one of the three classical approaches to ethical decision-making processes?
Question 2
What does corporate social responsibility (CSR) mean?
What are the six pillars of character according to Kohlberg? Trust, respect, responsibility, honesty, care and…
What does Kohlberg mean by preconventional morality?
D. The conventional approach
B. The system of delivering economic, social and environmental benefits to shareholders.
A. Citizenship.
Preconventional morality is the first stage of morality development in which morality is still based on obeying, self-protection and self-interest.
What does the Shannon-Weaver communication model say about effective communication?
Question 2
Which types of communication channels do we distinguish?
Which of these descriptions is not a barrier to effective communication?
What core elements are important for active listening?
C. Effective communication depends on the sender and receiver.
C. Oral, written, electronic and nonverbal communication.
D. Active listening
A. Processing, feeling and reacting.
What are 3 common sources of conflict at work?
Question 2
Because recurring problems and opportunities require very little attention to respond, unprogrammed decisions are often used.
We distinguish three types of trust: disposition-based trust, cognition-based trust and affect-based trust.
Which neutral third party can be involved in a negotiation by expressing its own opinion on the matter?
What do we mean by task conflict?
D. Budget scarcity, differentiation, task relations
B. False: Programmed decisions are used.
A. True.
C. A conciliator.
Task conflict is when there is a clash between individuals over the direction, content or purpose of a task.
What does the leader-member exchange (LMX) theory say about the relationship between leaders and group members?
All managers are leaders too.
What are two leadership styles according to Fiedler?
Which two axes does the leadership grid distinguish in the approach to the working method of an organization?
What is the least-preferred coworker (LPC) scale?
C. Both A and B.
B. Not true: Not all managers are leaders and not all leaders are managers.
Relationship-oriented leadership and task-oriented leadership.
Production and care for people.
An instrument with which we can evaluate whether someone is task-oriented or relationship-oriented.
Formal individual power is the power that comes from one's position in an organizational hierarchy.
Question 2
Inspirational professions use emotions to create enthusiasm, but personal professions use existing friendships.
Which of these is not a factor in average organizational politics?
What do we mean by coercive power?
A. True.
A. True.
B. People are more likely to engage in organizational politics in independent enterprises.
Coercive power is the strategy in which a person controls the behavior of others through punishments, threats, and sanctions.
The observable culture of an organization consists of the personal appearances, behavior and attitude of employees in an organization.
What is true about the competing values framework?
What does an adhocracy culture look like?
What are the two functions of an organizational culture?
What is the correct order of the five stages of cultural adaptation?
A. True.
C. Both A and B.
C. Change, growth and inspiration are important values.
A. External Adaptation and Internal Integration.
A. Honeymoon, Disintegration, Reintegration, Autonomy, Independence.
What are the four stages of DADA syndrome?
What is true about Lewin's basic change model?
What is true about the influence of social media on organizational change?
In which of these situations is there no resistance to change?
A. Denial, Anger, Depression and Acceptance.
C. Both A and B.
C. Social media creates a greater amount of negative feedback.
C. When people are afraid of being fired.
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