A good counsellor in Rodger’s eyes was characterised by:

• Unconditional positive regard
  The counsellor supports the client unconditionally and is non-judgmental
• Emphatic understanding
  The counsellor ensures that he/she understands the client’s thoughts, feelings and meaning from the client’s point of view
• Congruence
  The counsellor is genuine in his/her support and understanding, it is not a mere implementation of a therapeutic technique