Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition) – Summary chapter 2
The MARS model consists of motivation, ability, role perception and situational factors:
- Motivation
The forces within a person that affects his or her direction, intensity and persistence of voluntary behaviour. - Ability
The natural aptitudes and learned capabilities required to successfully complete a task. Aptitudes are natural talents. Competencies are characteristics of a person that result in superior performance. It is important to match employees with the right job requirements. This can be done by looking for employees that already have the required skills or by training employees. Redesigning the job is also possible. - Role perception
The degree to which a person understands the job duties assigned to or expected of him. Employees need to know their responsibilities, their priorities of different tasks and understanding the preferred behaviours or procedures for accomplishing tasks. - Situational factors
Any context beyond the
Access:
Public
