Questions

Question 1

Which of the following is an output variable according to the OB model?

1. Group roles
2. Power and politics
3. Attitudes
4. Critical thinking

Question 2

Theo’s employees volunteer to do their task and they are willing to negotiate the objectives and procedures. Which feature of the participative management style does it represent?

1. Commitment
2. Mastery
3. Self-management
4. Engagement

Question 3

What are the three primary determinants of behavior in organizations?

1. Profit structure, organizational complexity, and culture
2. Individuals, groups, and structure
3. Individuals, groups, and performance
4. Groups, structure, and profit structure

Question 4

Nero is a manager at a mid-sized consulting first. Within his role, he is responsible for motivating those under him to go out and meet new clients. Which of the four managerial activities is Nero exhibiting?

1. Human resource management
2. Traditional management
3. Communication
4. Networking

Question 5

The belief that "violence is wrong" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

1. Cognitive
2. Affective
3. Reflective
4. Behavioral

Question 6

Evidence-based management bases decisions on which of the following?

1. The best available data
2. Employee opinion
3. Gut feelings and intuition
4. Customer opinion

Question 7

Barack is a married, bilingual, African-American construction worker. Based on the organizational behavior model, this data represents which of the following to Barack's new employer?

1. Inputs
2. Outcomes
3. Process
4. Model

Question 8

Measuring an employees' job satisfaction is a topic of organizational psychology ?

1. At the individual level
2. At the group level
3. At the organizational level
4. At all of the above

Answer indication

Question 1

C. Attitudes.

Question 2

A. Commitment.

Question 3

B. Individuals, groups, and structure.

Question 4

A. Human resource management.

Question 5

A. Cognitive.

Question 6

A. The best available data.

Question 7

A. Inputs.

Question 8

A. At the individual level.

Questions

Question 1

Which of the following is an example of emotion?

1. Tim got surprised by his sudden promotion.
2. Ellen has not been feeling well about her job, but she’s not sure why.
3. Rose has had a bad day and he’s been feeling very negative all evening.
4. Marloes got fired few weeks ago and she has been depressed since then.

Question 2

Felix proposed that the desire to reduce dissonance is determined by three moderating factors including the ________.

1. Values of the elements creating the dissonance
2. Degree of influence the individual believes he or she has over the elements
3. Degree of positive affect the person has toward the behavior
4. Fact that values and attitudes will vary over the short term

Question 3

Which of the following terms best describes feelings that tend to be less intense than emotions?

1. Affect
2. Reactions
3. Moods
4. Thoughts

Question 4

Esther works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

1. It is a simple, unambiguous feeling.
2. Her response is prolonged.
3. It is triggered by situation.
4. Her response is not accompanied by facial expressions.

Question 5

Katie works as a receptionist at a fashion magazine. One morning, her boss walks into the office and yells at her, telling her that the front office is a mess and she needs to clean it immediately. After her boss leaves the room, Katie goes to the front office and violently slams trash into the bin. Which of the following best describes Madison's anger?

1. Recognition
2. Insight
3. Mood
4. Emotion

Answer indication

Question 1

A. Tim got surprised by his sudden promotion.

Question 2

B. Degree of influence the individual believes he or she has over the elements.

Question 3

C. Moods.

Question 4

C. It is triggered by situation.

Question 5

D. Emotion.

Questions

Question 1

Anja has a negative attitude towards her boss, which affects how she perceives her. Which category of factors that affect perception does it belong to:

1. Factor in the situation
2. Factor in the perceiver
3. Factor in the target
4. Overall factors

Question 2

Which of the following is NOT an example of a creative outcome:

1. Alice's start up proposal is novel, but potential stakeholders find it too time-consuming.
2. John has improved communication system in his department.
3. Tara found an original way to address a big issue her team was facing.
4. Piet comes up with a new, more efficient organizing system for his documents.

Question 3

Peter is a manager and his decisions are based solely on their outcome and consequences. Which ethical decision-making aspect does it represent?

1. Being truthful
2. Intuition
3. Utilitarianism
4. Behavioural ethics

Question 4

What factor does NOT influence the link between goals and performance?

1. Work dynamics
2. Goal commitment
3. Task characteristics
4. Performance feedback

Question 5

________ is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.

1. Cognitive dissonance
2. Environmental analysis
3. Perception
4. Social verification

Question 6

Which of the following statements is true regarding perception?

1. Our perception of reality is independent of our past experiences.
2. Our perception of reality is independent of our personality.
3. The context of the situation in which the perception is made has little effect on our perception of reality.
4. Our perception of reality can be different from the objective reality.

Question 7

Kim and Hannah started working at a Human Resources firm as recruiters on the same day and have the same position. Both women have been meeting their placement goals and are both very well liked within the organization. Because Hannah lives almost 60 miles away, she sometimes works 9-6 to avoid traffic rather than the 8-5 that Sarah works. Jackson, their supervisor, awarded Kim the "Employee of the Month" award for her outstanding work. Which influence of perception is at work in this situation?

1. Perceiver: Jackson thinks because Hannah arrives at 9 that she must not be working a full day.
2. Perceiver: Hannah thinks she is entitled to special privilege because she is meeting her goals.
3. Target: Kim arrives on time so people think she is doing her job better than Hannah.
4. Situation: Since the office opens at 8, Kim is more conscientious than Hannah.

Question 8

Because it is impossible for us to assimilate everything we see, we engage in ________.

1. Selective perception
2. Cognitive dissonance
3. Self-serving bias
4. Emotional labor

Question 9

Wob believes Roy is a hardworking individual because Roy always dresses nicely and wears well-tailored suits. Which short-cut is Wob using to judge Roy?

1. Contrast effect

Questions

Question 1

Which of the following statements about power and decision making is FALSE:

1. Powerholders often forget how their power can influence other people.
2. Powerholders often forget how their status can influence other people.
3. Power does not have impact on decision-making.
4. Powerholders may have less need to overcome stereotypes, because they already have influence.

Question 2

Which of the following is not a moderating variable of the attitude-behavior relationship?

1. Direct experience
2. Correspondence to behavior
3. Power
4. Accessibility

Question 3

Power is a function of ________.

1. Goal congruency
2. Realization
3. Inheritance
4. Dependence

Question 4

In the last one week, Mary and Philip have been putting in extra hours at work so that the project assigned to them by their manager is completed well within time. Though the manager was due to assign two more people to this project, he had not done so. As a result, Mary and Philip, who were having to do double their routine workload, went and complained to the division manager. May was promptly suspended from work for complaining about her immediate supervisor. This represents the operation of ________ power.

1. Reward
2. Legitimate
3. Coercive
4. Expert

Question 5

When the contract with one of their major suppliers was about to expire, the management of Pete and Clay began seeking tenders from potential vendors. One of the top management executives, Hughes Grant, wanted the contract to go to a vendor he personally knew. In order to do so, he held separate discussions with two key members of the organization wherein he downplayed the potentials of the competing tenders and convinced them to support this offer. At the meeting to finalize a supplier, Hughes and his supporters strongly supported the tender of the supplier they had chosen amongst themselves and convinced their CEO to hire this supplier despite the higher price quoted by him. Which of the following power tactics is being used here?

1. Ingratiation
2. Legitimacy
3. Coalition tactics
4. Pressure

Answer indication

Question 1

C. Power does not have impact on decision-making.

Question 2

C. Power.

Question 3

D. Dependence.

Question 4

C. Coercive.

Question 5

C. Coalition tactics.

Questions

Question 1

Rory used to volunteer at a local community centre. Since she started getting paid for it, she’s less motivated. Which contemporary motivation theory does it represent?

1. Self-efficacy theory
2. Two-factor theory
3. Self-determination theory
4. Reinforcement theory

Question 2

Which of the following statements about gender pay gap is true:

1. Gender pay gap is no longer an issue, especially in developed countries.
2. Women work less hours, that’s why they get paid less.
3. Women spend less hours in paid work, but more hours in unpaid work.
4. There are no official and legal regulations about gender pay gap in most countries.

Question 3

The researcher who developed self-efficacy theory, Albert Bandura, proposes four ways self-efficacy can be increased. Which of the following is one of these four ways that involves becoming more confident because you see someone else doing the task?

1. Arousal
2. Enactive mastery
3. Focused training
4. Vicarious modeling

Question 4

Jakob is a design manager for a production company. He independently assigns teams, chooses projects, researches trends, and is able to work from home two to three days a week. He provides a status report to the design director once a month. Based on this description and as per the job characteristics model, it's safe to say that John's job is high in ________.

1. Autonomy
2. Feedback
3. Task identification
4. Task significance

Question 5

You are looking at flextime and realize that it will probably work least well for which of the following jobs?

1. Insurance billers
2. IT personnel
3. Receptionist
4. Equipment maintenance staff

Question 6

The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________.

1. Human skills
2. Technical skills
3. Conceptual skills
4. Cognitive skills

Question 7

Jay scored high on the need for achievement in a test based on McClelland's theory of learned needs. What should his supervisor promise Jay to motivate him?

1. A higher salary
2. A promotion
3. A challenging new task
4. Recognition in front of his colleagues

Answer indication

Question 1

C. Self-determination theory.

Question 2

C.Women spend less hours in paid work, but more hours in unpaid work.

Question 3

D. Vicarious modeling.

Question 4

A. Autonomy.

Question 5

C. Receptionist.

Question 6

A. Human skills.

Question 7

C. A challenging new task.

Questions

Question 1

Which of the following is an example of ingroup-outgroup conflict?

1. Peter doesn’t like people at work who are lazy.
2. Rosie badmouths other teams in a volleyball competition she takes part in.
3. Tommie wants to be the leader on a work project, but he’s not confident enough.
4. Hannah had an argument with her workgroup colleague.

Question 2

Harry often gossips about other employees. What category of deviant behavior is it?

1. Production
2. Property
3. Political
4. Personal agression

Question 3

Which of the following is an example of a task conflict?

1. Rick and Fay have been removed from the team they worked with after they were overheard making derogatory comments about one of their colleague's racial origin.
2. Harry and Steve have been reprimanded by their project lead for spending too much time using the Internet for personal use at work.
3. Linda and Daisy had a disagreement over which of their employees should be assigned to work on a high-priority project.
4. Tara and her manager have just had a heated argument because Tara feels she has been overlooked for a promotion that was her rightful due.

Answer indication

Question 1

B. Rosie badmouths other teams in a volleyball competition she takes part in.

Question 2

C. Political.

Question 3

C. Linda and Daisy had a disagreement over which of their employees should be assigned to work on a high-priority project.

Questions

Question 1

Gamma needs to hire a new floor supervisor. As the company has recently made an effort to increase diversity within the organization, the HR team wants to hire a qualified female candidate for the role instead of adequately qualified male candidates. However, top management insists that optimal performance is the top priority and that the candidate hired should be the person best suited for the job. Which of the following, if true, would most strengthen HR's case for hiring the female candidate?

1. Most of the top-level managers in the company are female.
2. The company has recently introduced policies that provide greater benefits for working and single mothers.
3. There are nearly as many female employees on the floor as male employees.
4. Both candidates have the qualifications required to perform up to expectations.

Question 2

________ diversity refers to diversity in observable attributes such as race, ethnicity, sex, and age.

1. Additive
2. Psychographic
3. Surface-level
4. Disjunctive

Question 3

General Motors recently hired a large number of workers for the company's new factory in San Fransisco. During the hiring process, the management made a clear effort to recruit physically strong individuals because the work at the factory involves manual labor. The jobs need to be performed by individuals who have the energy and physical stamina to work for long hours. Which of the following surface-level characteristics did the company most likely concentrate on when selecting the new workers?

1. Age
2. Values
3. Beliefs
4. Religion

Answer indication

Question 1

D. Both candidates have the qualifications required to perform up to expectations.

Question 2

C. Surface-level.

Question 3

A. Age.

Questions

Question 1

Catie found out she is getting paid less for her job than others, despite having all the necessary qualifications. She talks to her manager about it. Which reaction to injustice does it represent?

1. Changing input
2. Choosing a different referent
3. Changing outcome
4. Distorting perception of self

Question 2

Which of the following is an example of a hindrance stressor?

1. High workload
2. Time urgency
3. Confusion about job responsibilities
4. Pressure to complete the tasks

Question 3

Task demands can be a potential source of stress for the employees. It belongs to:

1. Organizational factors
2. Environmental factors
3. Personal factors
4. Psychological factors

Question 4

Jay feels very overwhelmed at work. Last couple of months have been very stressful, because he had some big projects to finish. Now he feels like he really needs a break to reduce his stress. What solution would be most effective here?

1. Employee sabbatical
2. Employee involvement
3. Redesigning her job
4. Goal setting

Question 5

The University of Groningen offers their employees flexible working hours and flexible leave policies. Those opportunities can help employees to achieve higher:

1. Work-life balance
2. Work-life conflict
3. Role balance
4. Role conflict

Question 6

Petra feels very stressed at work. She works in an open space office and she is often distracted by the noise. Paula is affected by:

1. Interpersonal demands
2. Role demands
3. Task demands
4. Technological demands

Question 7

Stress is associated with ________ and ________.

1. Demands; resources
2. Education; communication
3. Support; commitment
4. Manipulation; cooptation

Question 8

Which of the following resources should you seek when emotional demands are stressing you?

1. Computer support
2. Information support
3. Social support
4. Cross-functional support

Question 9

Which of the following stressors is likely to produce less strain than the other stressors?

1. Pressure to complete tasks
2. Role ambiguity
3. Confusion over job responsibilities
4. Office politics

Question 10

Which of the following strategies is NOT an organizational approach to managing stress? 

1. Employee selection
2. Time management
3. Job placement
4. Employee sabbaticals

Question 11

How does redesigning jobs help reduce stress?

1. It helps individuals with an internal locus of control adapt better to high-stress jobs.
2. It seeks to buy off the leaders of a resistance group by giving them a key role.
3. It gives individuals greater control over work activities and lessens dependence on others.
4. It reduces uncertainty by lessening role ambiguity and role conflict.

Question 12

When ________, the result is role conflict.

1. We lack the skills required for performing the role
2. We do not approve of the behavioral requirements of a role
3. Our view of the role is different from others' expectations of that role
4. Compliance with one role requirement may make it difficult to comply with another