Business and Economics: summaries and study assistance - WorldSupporter Start

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Summaries, study notes, tips and tools for studying business and economics

Business organization, economics and marketing


What is business organization, and what is economics?

  • Business involves the production, distribution, and sale of goods and services to meet consumer needs and generate profit.
  • Economics studies how individuals, businesses, and governments allocate resources and make decisions to optimize wealth and well-being.

What are the main related topics on WorldSupporter

SELECTED

What is business strategy?

What is business strategy?

Business strategy, as a field of study, delves into the art and science of making long-term decisions that shape an organization's direction and achieve its goals. It equips you to analyze a company's situation, identify opportunities and threats, and develop a winning roadmap for success.

What are the key features of business strategy?

  • Future-Oriented: Strategic decisions consider
.......read more
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What is economics?

What is economics?

Economics is the social science concerned with how individuals, societies, and countries make choices under conditions of scarcity. It examines how resources are allocated, produced, distributed, and consumed. In essence, economics explores the intricate dance between limited resources and human wants and needs.

What are main features of economics?

  • Scarcity and Choice: This core principle underpins everything in
.......read more
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What is Human Resource Management?

What is Human Resource Management?

Human Resource Management (HRM) is the field of study dedicated to managing the people within an organization. It focuses on attracting, developing, and retaining a skilled and motivated workforce to achieve the organization's goals. Here's a breakdown of this essential field:

What are the main features of Human Resource Management?

  • Strategic Alignment: HRM practices align with the
.......read more
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What is management?

What is management?

Management, as a field of study, equips individuals with the knowledge and skills to effectively plan, organize, lead, control, and coordinate resources (human, financial, material) to achieve an organization's goals. It's a broad discipline encompassing various aspects of running a successful enterprise. Here's a breakdown:

What are the main features of management?

  • Goal-Oriented: Management practices are designed
.......read more
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What is marketing?

What is marketing?

Marketing, a dynamic field of study, focuses on the creation, communication, and delivery of value to customers. It's essentially the bridge between understanding what consumers want and need, and ensuring a product or service effectively fulfills those desires.

What are the main features of marketing?

  • Core Focus: Marketing centers on understanding consumer behavior, developing strategies to promote products
.......read more
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Accounting and bookkeeping: the best textbooks summarized

Accounting and bookkeeping: the best textbooks summarized

 Accounting and bookkeeping: the best textbooks summarized

Summaries and study assistance with Accounting and bookkeeping

  • For 15+ booksummaries for Accounting and bookkeeping, see the supporting content of this study guide

Table of content

  • Accounting Information Systems van Romney & Steinbart
  • Boekhouden geboekstaafd van Fuchs en Van Vlimmeren
  • Boekhouden geboekstaafd deel 2 van Broerse, Heslinga en
.......read more
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Economy and economical sciences: the best textbooks summarized

Economy and economical sciences: the best textbooks summarized

Economy and Economical Sciences: the best textbooks summarized

Summaries and study assistance with Economy and Economical Sciences

  • For 20+ booksummaries for Economy and Economical Sciences, see the supporting content of this study guide

Table of Content

  • Consumer Behavior van Hoyer
  • Economic Methodology van Boumans en Davis
  • Economics van Taylor en Mankiw
  • Essentials of economics van
.......read more
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Management and leadership: the best textbooks summarized

Management and leadership: the best textbooks summarized

Management and Leadership: the best textbooks summarized

Summaries and study assistance with Management and Leadership

  • For 20+ booksummaries for Management and Leadership, see the supporting content of this study guide

Table of Content

  • Analyse van Bedrijfsprocessen van in 't Veld en Slatius
  • Business History: complexities and comparisons van Amatori en Colli
  • Contemporary Strategy Analysis van
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Statistics: Magazines for encountering Statistics

Statistics: Magazines for encountering Statistics

Startmagazine: Introduction to Statistics
Stats for students: Simple steps for passing your statistics courses

Stats for students: Simple steps for passing your statistics courses

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Stats of studentsTheory of statistics

  • The first years that you follow statistics, it is often a case of taking knowledge for granted and simply trying to pass the courses. Don't worry if you don't understand everything right away: in later years it will fall into place and you will see the importance of the theory you had to know before.
  • The book you need to study may be difficult to understand at first. Be patient: later in your studies, the effort you put in now will pay off.
  • Be a Gestalt Scientist! In other words, recognize that the whole of statistics is greater than the sum of its parts. It is very easy to get hung up on nit-picking details and fail to see the forest because of the trees
  • Tip: Precise use of language is important in research. Try to reproduce the theory verbatim (ie. learn by heart) where possible. With that, you don't have to understand it yet, you show that you've been working on it, you can't go wrong by using the wrong word and you practice for later reporting of research.
  • Tip: Keep study material, handouts, sheets, and other publications from your teacher for future reference.

Formulas of statistics

  • The direct relationship between data and results consists of mathematical formulas. These follow their own logic, are written in their own language and can therefore be complex to comprehend.
  • If you don't understand the math behind statistics, you don't understand statistics. This does not have to be a problem, because statistics is an applied science from which you can also get excellent results without understanding. None of your teachers will understand all the statistical formulas.
  • Please note: you will have to know and understand a number of formulas, so that you can demonstrate that you know the principle of how statistics work. Which formulas you need to know differs from subject to subject and lecturer to lecturer, but in general these are relatively simple formulas that occur frequently and your lecturer will tell you (often several times) that you should know this formula.
  • Tip: if you want to recognize statistical symbols you can use: Recognizing commonly used statistical symbols
  • Tip: have fun with LaTeX! LaTeX code gives us a simple way to write out mathematical formulas and make them look professional. Play with LaTeX. Wit that, you can include used formulas in your own papers and you learn to understand how a formula is built up – which greatly benefits your understanding and remembering that formula. See also (in Dutch): How to create formulas like a pro on JoHo WorldSupporter?
  • Tip: Are you interested in a career in sciences or programming? Then take your formulas seriously and go through them again after your course.

Practice of statistics

Selecting data

  • Your teacher will regularly use a dataset for lessons during the first years of your studying. It is instructive (and can be a lot of fun) to set up your own research for once with real data that is also used by other researchers.
  • Tip: scientific articles often indicate which datasets have been used for the research. There is a good chance that those datasets are valid. Sometimes there are also studies that determine which datasets are more valid for the topic you want to study than others. Make use of datasets other researchers point out.
  • Tip: Do you want an interesting research result? You can use the same method and question, but use an alternative dataset, and/or alternative variables, and/or alternative location, and/or alternative time span. This allows you to validate or falsify the results of earlier research.
  • Tip: for datasets you can look at Discovering datasets for statistical research

Operationalize

  • For the operationalization, it is usually sufficient to indicate the following three things:
    • What is the concept you want to study?
    • Which variable does that concept represent?
    • Which indicators do you select for those variables?
  • It is smart to argue that a variable is valid, or why you choose that indicator.
  • For example, if you want to know whether someone is currently a father or mother (concept), you can search the variables for how many children the respondent has (variable) and then select on the indicators greater than 0, or is not 0 (indicators). Where possible, use the terms 'concept', 'variable', 'indicator' and 'valid' in your communication. For example, as follows: “The variable [variable name] is a valid measure of the concept [concept name] (if applicable: source). The value [description of the value] is an indicator of [what you want to measure].” (ie.: The variable "Number of children" is a valid measure of the concept of parenthood. A value greater than 0 is an indicator of whether someone is currently a father or mother.)

Running analyses and drawing conclusions

  • The choice of your analyses depends, among other things, on what your research goal is, which methods are often used in the existing literature, and practical issues and limitations.
  • The more you learn, the more independently you can choose research methods that suit your research goal. In the beginning, follow the lecturer – at the end of your studies you will have a toolbox with which you can vary in your research yourself.
  • Try to link up as much as possible with research methods that are used in the existing literature, because otherwise you could be comparing apples with oranges. Deviating can sometimes lead to interesting results, but discuss this with your teacher first.
  • For as long as you need, keep a step-by-step plan at hand on how you can best run your analysis and achieve results. For every analysis you run, there is a step-by-step explanation of how to perform it; if you do not find it in your study literature, it can often be found quickly on the internet.
  • Tip: Practice a lot with statistics, so that you can show results quickly. You cannot learn statistics by just reading about it.
  • Tip: The measurement level of the variables you use (ratio, interval, ordinal, nominal) largely determines the research method you can use. Show your audience that you recognize this.
  • Tip: conclusions from statistical analyses will never be certain, but at the most likely. There is usually a standard formulation for each research method with which you can express the conclusions from that analysis and at the same time indicate that it is not certain. Use that standard wording when communicating about results from your analysis.
  • Tip: see explanation for various analyses: Introduction to statistics
Statistics: Magazines for applying statistics

Statistics: Magazines for applying statistics

Applying z-tests and t-tests
Applying correlation, regression and linear regression
Applying spearman's correlation
Statistiek: samenvattingen en studiehulp - WorldSupporter Start
Statistics: Magazines for understanding statistics

Statistics: Magazines for understanding statistics

Startmagazine: Introduction to Statistics
Understanding data: distributions, connections and gatherings
Understanding reliability and validity
Statistics Magazine: Understanding statistical samples
Understanding variability, variance and standard deviation
Understanding inferential statistics
Understanding type-I and type-II errors
Statistiek: samenvattingen en studiehulp - WorldSupporter Start
The Kotler Bundle: summaries and study notes for The Principles of Marketing by Kotler and Armstrong
The Robbins & Judge Bundle: summaries and study notes for Essentials of Organizational Behavior
Marketing and sales - WorldSupporter Start
Business and Economics: The best scientific articles summarized

Business and Economics: The best scientific articles summarized

Business and economics: The best scientific articles summarized

Summaries and study assistance with Business and economics

  • For 7+ articlesummaries for Business and economics, see the supporting content of this study guide

Table of Content

  • Towards a Multidisciplinary Definition of Innovation
  • Strategic Entrepreneurship: Creating Competitive Advantage Through Streams of Innovation
  • Global Teams That Work
  • The Discipline
.......read more
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Business organization and economics: The best concepts summarized

Business organization and economics: The best concepts summarized

Business organization and economics: The best concepts summarized

Table of contents

  • Business organization
  • Management and leadership
  • International business & strategy
  • Human Resource Management and organizational behavior
  • Finances and financial management
  • Economics & economical sciences
  • Accounting and bookkeeping
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Organizational Behavior: samenvattingen en studiehulp voor Organisatiegedrag - Bundel

Organizational Behavior: samenvattingen en studiehulp voor Organisatiegedrag - Bundel

Business and Economics: summaries and study assistance - WorldSupporter Start
Begrippenlijst bij Organizational Behaviour van McShane en Von Glinow

Begrippenlijst bij Organizational Behaviour van McShane en Von Glinow


Hoofdstuk 1

 

Organisaties en organisatorisch gedrag

Groepen mensen die gezamenlijk naar een bepaald doel toewerken en het gedrag dat binnen deze groepen mensen plaatsvindt, ofwel wat men doet, voelt en denkt over de organisatie.

Organisatorisch geheugen

Het opslaan en behouden van het intellectueel kapitaal.

Open systemen

Een perspectief dat ervan uitgaat dat organisaties constant in contact staan met hun omgeving. De organisatie is afhankelijk van de input van de omgeving en verandert deze door de output van de organisatie. Dit systeem bestaat uit subsystemen die input in output veranderen.

Kennis management

Elke gestructureerde activiteit die bijdraagt aan capaciteit om kennis te delen, vergaren en gebruiken ter bevordering van het succes van de organisatie. De kennis binnen het bedrijf heet intellectueel kapitaal, een begrip dat we kunnen opdelen in persoonlijk, structureel en relationeel kapitaal.

Werkgerelateerd gedrag

Hieronder worden vijf soorten gedragingen verstaan. Taakgericht gedrag, doelgericht gedrag dat de doelen van de organisatie nastreeft. Organisatorisch burgerschap: de betrokkenheid met de organisatie, die bijvoorbeeld de hoeveelheid hulp bepaalt die wordt verleend aan collega’s. Contraproductief gedrag, gedrag dat tegen de doelen van de organisatie inwerkt. Blijven bij de organisatie, het blijven bij de organisatie is van belang om doelen te behalen. Werkaanwezigheid, als mensen ontevreden of gestrest zijn zal de absentie toenemen.

Vier nieuwe trends op de werkplek

  • Globalisatie: economische, sociale en culturele bindingen tussen mensen uit verschillende delen van de wereld.

  • Werkplek diversiteit: een afspiegeling van de maatschappij op de werkplek. Kan opgedeeld worden in het oppervlakkige niveau en verdiepende niveau.

  • Werk- leven balans: verwijst naar de balans tussen het werk en privéleven van de werknemer. Steeds meer mensen een parttime of een 24/7 baan.

  • Virtueel werk: is een vorm van arbeid waarbij werknemers hun werk uitvoeren op een andere plek dan de traditionele fysieke werkplek. Hierbij wordt vaak gebruik gemaakt van een computer.

.....read more

Vier principes die ten grondslag liggen aan onderzoek naar organisatorisch gedrag

  • Multidisciplinaire principe: er moet naar verschillende disciplines gekeken worden om een uitspraak te kunnen doen over organisatorisch gedrag.

  • Systematisch onderzoeksprincipe: op een wetenschappelijke manier wordt er onderzoek gedaan naar gedragingen op de werkvloer.

  • Contingentie principe: verschillende acties hebben verschillende consequenties

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Marketing Bundles: summaries and study notes for The Netherlands

Marketing Bundles: summaries and study notes for The Netherlands

Boeksamenvatting bij Hoofdstukken 3 en 4 van Principles of Marketing Engineering van Rangaswamy

Boeksamenvatting bij Hoofdstukken 3 en 4 van Principles of Marketing Engineering van Rangaswamy

 


Hoofdstuk 3 – Segmenteren en targeting

Klanten verschillen in veel opzichten. Door segmentatie hoeft er geen algemeen programma te zijn voor alle klanten, maar er hoeft ook geen uniek programma te zijn voor elke klant.

Markt segment: een groep van huidige of potentiële klanten waarvan verwacht kan worden dat ze op de zelfde manier reageren op een product of service.

Markt segmentatie: het bedrijfsproces van het vinden van groepen van klanten die gelijk zijn op bepaalde, relevante criteria voor het bedrijf en zijn strategische context, zoals behoeftes, hoe ze een aanbieding waarderen, gedrag, leeftijd, sekse en inkomen. En hoe ze verschillen van andere groepen op deze criteria.

Er zijn drie fundamentele factoren die de mogelijkheid geven voor een bedrijf om een markt succesvol te segmenteren.

  • Heterogeniteit van de benodigdheden en behoefte van de klant.
  • Hoewel klanten heterogeen kunnen zijn, moeten ze clusteren in specifieke groepen waarbinnen de behoeften van deze klanten meer vergelijkbaar met die van andere klanten in die groep zijn, dan aan de behoeften van klanten in andere groepen
  • De totale kosten van het bedienen van een segment moeten gelijk zijn of lager dan de prijs die ze willen betalen.

 

Segmentatie is de eerste stap in het proces van segmenteren, targeting en positioneren (STP). Segmenteren is groepen klanten maken die dezelfde, behoeftes hebben en hetzelfde reageren. Targeting bepaald welke groep een bedrijf moet proberen te dienen en hoe. Positioneren behandelt hoe goed het aanbod van het bedrijf concurreert met andere aanbiedingen in het beoogde segment.

Voordelen van het STP zijn:

  • Door te focussen op het tegemoetkomen van de behoeftes van de klant, kan een bedrijf meer waarde leveren voor deze klanten.
  • Klanten die meer waarde waarnemen bij een specifiek merk, zullen een sterkere voorkeur hebben voor dit merk.
  • Als een bedrijf goede waarde blijft geven aan de klanten, zullen ze loyaal worden aan het merk. Hierdoor zullen ze hier meer kopen en dit communiceren naar potentiele andere klanten.
  • Sterke merkloyaliteit kan leiden tot een vergroot marktaandeel en kan een barrière vormen voor concurrenten.
  • Sterke merkloyaliteit vereist minder marketing resources om marktaandeel te behouden.

 

Om management vragen te beantwoorden wordt een Marketing Engineering segmentatie model gebruikt. The markt segmenten van het model voldoen idealiter aan drie condities:

  • Homogeniteit: de mate waarin de potentiële klanten in een segment hetzelfde reageren op marketing variabelen en verschillen van andere groepen klanten.
  • Parsimony: de mate waarin de segmentatie alle klanten een uniek target zou kunnen maken.
  • Accesibility: de mate waarin de marketeers segmenten apart kunnen bereiken door observeerbare karakteristieken van het segment.

 

Segmentatie bestaat uit twee fases:

  • Fase 1: segmenteer de markt door de basis variabelen (behoeftes van klanten etc.)
  • Fase
  • .....read more
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Begrippenlijst bij de 14e druk van Principles of marketing van Kotler

Begrippenlijst bij de 14e druk van Principles of marketing van Kotler


Hoofdstuk 1 - Marketing

Marketing: Het proces waarbij bedrijven waarde creëren voor consumenten en sterke klantrelaties opbouwen, zodat ze daar waarde terug voor krijgen. Marketing is niet alleen adverteren, maar ook klanten tevreden stellen.

Het simpele model van het marketingproces:

Zie fig.1 in de bijlage voor de illustratie

In de eerste vier stappen wordt er waarde gecreëerd voor de klanten, in de vijfde stap wordt de waarde van de klanten bemachtigd.

Consumenten hebben behoeften (needs), eisen (demands) en hun wil (wants.) Het verschil tussen deze drie is vrij simpel: een persoon heeft behoefte aan eten, maar wil graag een Whopper. Eisen kunnen gesteld worden wanneer de consument de afnemersmacht heeft. Dan verandert de wil in een eis. Bedrijven moeten dit verschil goed begrijpen en hierop inspelen. De behoeften en wensen kunnen beantwoord worden door de aanbiedingen van de markt: producten, diensten, informatie of ervaringen (market offerings.)

Marketing myopia: De fout om meer aandacht te besteden aan het specifieke product, dan aan de voordelen en ervaringen van dit product. Een onderneming moet een product aanpassen op de behoeften en eisen van klanten.

Market: Het geheel van de actuele en potentiële kopers van een product of dienst.

Het moderne model van het marketingproces:

Zie fig.2 in de bijlage voor de illustratie  

Marketing management: De kunst en wetenschap van het kiezen van markten en het bouwen van winstgevende relaties.

Een bedrijf moet een doelgroep kiezen, door de markt te verdelen in segmenten (consumentengroepen.) Uit deze segmenten kiest het bedrijf één of meer doelgroepen (target marketing.)

Waardevoorstel (proposition): De voordelen of waardes die het bedrijf belooft te gaan leveren aan haar klanten.

Productieconcept: Het idee dat consumenten producten die beschikbaar en goed betaalbaar zijn eerder kiezen. De organisatie moet zich daarom focussen op het verbeteren van de productie en de efficiëntie.

Productconcept: Het idee dat consumenten producten die de meeste kwaliteit, prestaties en functies bieden eerder kiezen. De organisatie moet zich daarom focussen op het continu verbeteren van het product.

Selling concept: Het idee dat consumenten een product of dienst niet genoeg kopen, als daar niet genoeg massaproductie en reclame voor is. Dit concept wordt vaak gebruikt voor goederen die consumenten niet zo snel zouden kopen: verzekeringen bijvoorbeeld. Het bedrijf moet de voordelen goed duidelijk maken. Inside-out perspectief.

Marketing concept: Het behalen van organisatorische.....read more

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International Marketing for IB: Summaries, lecture notes and practice exams - UG

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Organizational Behavior: summaries and study notes for Organizational Behavior - Bundle

Summary Organizational Behavior by Robbins and Judge

Summary Organizational Behavior by Robbins and Judge


Chapter 1: What is Organizational Behavior?

Being a good manager requires strong interpersonal skills, as communication is crucial, as one must manage different types of resources: people, money, and time in order to achieve specific goals.

A Manager’s Four Main Functions

Planning function refers to setting goals, creating strategies, and preparation of plans that make different activities work coherently and effectively.

Organising function concerns tasks identification and division, assignment of tasks to individuals, setting reporting and decision- making systems.

Leading function relates to motivating workers and directing others’ actions, choosing communication canals and solving conflicts.

Controlling function refers to controlling others’ work outcomes and checking whether everything is being done as planned; and when necessary undertaking corrective actions.

Management roles

They can be divided into 3 main categories: interpersonal roles, informational roles and decisional roles. The concept was developed by Henry Mintzberg and is called Mintzberg’s Managerial Roles (below).

 

ROLE

DESCRIPTION

 

Interpersonal

 

Roles which involve ceremonial/symbolic duties

Figurehead

Symbolic head, needs to perform duties of social/legal nature

Leader

Motivates and directs employees

Liaison

Maintains a network of outside contacts

Informational

 

Collection and dissemination of information

Monitor

Receives information, serves as nerve centre of internal and external information

Disseminator

Transmits information from outsiders to the organisation’s members

Spokesperson

Transmits information about the organisation to outside parties

Decisional

 

Refers to making choices

Entrepreneur

Analyses the organisation and its environment for opportunities and initiates projects to bring about change

Disturbance handler

Undertakes corrective actions in case of problems

Resource allocator

Makes or approves important organizational decisions

Negotiator

Represents the organization

.....read more
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Organizational Behavior by Mcshane, S. (8th edition) a summary

Organizational Behavior by Mcshane, S. (8th edition) a summary

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This is a summary of the book Organizational Behavior by Mcshane, S (8th edition). This book is about psychology at the workplace. It contains for instance ways to increase employee satisfaction and workplace dynamics. The book is used in the course 'Labor and and organisational psychology' at the first year of psychology at the University of Amsterdam.

The first two chapters of this summary are for free, but to support worldsupporter and Joho, you have to become a Joho-member to read the other chapters. This is five euro a year, and you then can read all Joho-member content

 

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Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition) – Book summary

Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition) – Book summary

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This bundle describes a summary of the book "Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition)". The following chapters are used:

- 1, 2, 3, 4, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15.

Summary Organizational change - An action-oriented toolkit by Cawsey

Summary Organizational change - An action-oriented toolkit by Cawsey

Summary Organizational change - An action-oriented toolkit by Cawsey et al. (2nd edition), donated to WorldSupporter


Chapter 1: Organizational change in today’s world

Organizational change: planned alterations of organizational components to improve the effectiveness of the organization.

These components include:

  • Mission and vision
  • Strategy
  • Goals
  • Structure
  • Processes
  • Technology
  • People

Change drivers can be internal and external, managers should adapt to the organization’s environment. Some changes are very tangible and thus easier, others – such as a change in culture – are intangible and more difficult.

The focus of the book is on organizational change as a planned activity designed to improve the organization’s effectiveness.

The book has an active, action-oriented emphasis coupled with a deep understanding of organizations. The twin theme of knowing what to do and how to do it is the main approach in order to fill the knowing-doing gap that the authors believe to exist.

Environmental forces for change

Environmental forces may be a surprise where others are anticipated. We will discuss some environmental trends.

 

Social, cultural, and demographic environment

Demographic changes influence the social, cultural, and economic environment. The Western world has an ageing population which has financial consequences. When economies are poor, the fertility rate is high and there are many young dependents relying o working adults for sustenance. When fertility rates drop, the ratio of working adults to dependents increases, leading to surplus wealth.

Then all those people age and dependent, seniors become a larger percentage of the population. Other issues are gender, race, diversity, global warming, sustainability, and social responsibility.

 

Technologies

Data mining is the transformation of data into information. Technological forces result in shorter product development and life cycles. Technological breakthroughs can result in obsolescence. So change leaders should be aware of trends and be proactive.

 

Political changes

As organizations become global, they need to clarify their own ethical standards. They need to understand the law and determine what norms of behavior they will work to establish for their organizational members. The politics of globalization have created opportunities and issues. They influence market development and attractiveness, competitiveness, and pressures on boards and executives.

 

The economy

The lessons from the economic crisis concern risk management

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Organizational Behavior: samenvattingen en studiehulp voor Organisatiegedrag - Bundel

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Begrippenlijst bij Organizational Behaviour van McShane en Von Glinow

Begrippenlijst bij Organizational Behaviour van McShane en Von Glinow


Hoofdstuk 1

 

Organisaties en organisatorisch gedrag

Groepen mensen die gezamenlijk naar een bepaald doel toewerken en het gedrag dat binnen deze groepen mensen plaatsvindt, ofwel wat men doet, voelt en denkt over de organisatie.

Organisatorisch geheugen

Het opslaan en behouden van het intellectueel kapitaal.

Open systemen

Een perspectief dat ervan uitgaat dat organisaties constant in contact staan met hun omgeving. De organisatie is afhankelijk van de input van de omgeving en verandert deze door de output van de organisatie. Dit systeem bestaat uit subsystemen die input in output veranderen.

Kennis management

Elke gestructureerde activiteit die bijdraagt aan capaciteit om kennis te delen, vergaren en gebruiken ter bevordering van het succes van de organisatie. De kennis binnen het bedrijf heet intellectueel kapitaal, een begrip dat we kunnen opdelen in persoonlijk, structureel en relationeel kapitaal.

Werkgerelateerd gedrag

Hieronder worden vijf soorten gedragingen verstaan. Taakgericht gedrag, doelgericht gedrag dat de doelen van de organisatie nastreeft. Organisatorisch burgerschap: de betrokkenheid met de organisatie, die bijvoorbeeld de hoeveelheid hulp bepaalt die wordt verleend aan collega’s. Contraproductief gedrag, gedrag dat tegen de doelen van de organisatie inwerkt. Blijven bij de organisatie, het blijven bij de organisatie is van belang om doelen te behalen. Werkaanwezigheid, als mensen ontevreden of gestrest zijn zal de absentie toenemen.

Vier nieuwe trends op de werkplek

  • Globalisatie: economische, sociale en culturele bindingen tussen mensen uit verschillende delen van de wereld.

  • Werkplek diversiteit: een afspiegeling van de maatschappij op de werkplek. Kan opgedeeld worden in het oppervlakkige niveau en verdiepende niveau.

  • Werk- leven balans: verwijst naar de balans tussen het werk en privéleven van de werknemer. Steeds meer mensen een parttime of een 24/7 baan.

  • Virtueel werk: is een vorm van arbeid waarbij werknemers hun werk uitvoeren op een andere plek dan de traditionele fysieke werkplek. Hierbij wordt vaak gebruik gemaakt van een computer.

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Vier principes die ten grondslag liggen aan onderzoek naar organisatorisch gedrag

  • Multidisciplinaire principe: er moet naar verschillende disciplines gekeken worden om een uitspraak te kunnen doen over organisatorisch gedrag.

  • Systematisch onderzoeksprincipe: op een wetenschappelijke manier wordt er onderzoek gedaan naar gedragingen op de werkvloer.

  • Contingentie principe: verschillende acties hebben verschillende consequenties

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