Questions

Question 1

Aafke's new manager believes that Aafke is very hard-working. Her performance increased significantly since the new manager started. What is the phenomenon that can explain Aafke's behavioural change?

1. Self-fulfilling prophecy
2. Horns effect
3. Self-serving bias
4. Halo effect

Question 2

Which of the following statements is NOT true about employee recognition programs?

1. They are expensive to implement.
2. They are highly susceptible to political manipulation by management.
3. They are associated with self-esteem, self-efficacy, and job satisfaction.
4. They demand special care to ensure fairness among employees.

Question 3

Bram has a lot of experience in his job and he is economically stable. Now, he wants his job to be fulfilling. Which early motivational theory does it represent?

1. Maslow’s theory
2. Two-factor theory
3. McLelland’s theory
4. Goal-setting theory

Question 4

Theo needs to be connected to people at work and to know what is going on in their lives. Which need of the McClelland’s theory does it represent?

1. Need for achievement
2. Need for power
3. Need for affiliation
4. Need for self-actualization

Question 5

Anneke works in a factory. She likes her job, but she finds it very monotonous and repetitive, which is demotivating. Which job redesign strategy would be most effective?

1. Job rotation
2. Job enrichment
3. Job crafting
4. Job automatization

Question 6

Motivation can be defined by three key elements. ________ is one of these three key elements and it is the element most of us focus on when we talk about motivation.

1. Intelligence
2. Experience
3. Expertise
4. Intensity

Question 7

According to Maslow's hierarchy of needs, which of the following is a lower-order need?

1. Safety
2. Social
3. Esteem
4. Self-actualization

Question 8

You manage a department of five employees. You have identified that Jackson has high need for achievement, Mary has high need for power, and Tony has high need for affiliation. Susan scored high on the need for power and low on the need for affiliation. Danny scores low on both need for power and need for affiliation. Which of these five employees is most likely to be suitable for a new assignment that involves a high degree of personal responsibility and feedback?

1. Jackson
2. Danny and Mary
3. Tony
4. Susan

Question 9

According to the expectancy theory, which of the following relationships indicates the degree to which the individual believes that a particular level of output will lead to the attainment of a desired outcome?

1. Performance-reward
2. Effort-performance
3. Rewards-personal goals
4. Effort-satisfaction

Question 10

Managers at Philips train workers on all the company's equipment so they can move around as needed in response to incoming orders. Based on this information, which of the following methods is most likely being used by Philips?

1. Job rotation
2. Job enlargement
3. Flextime
4. Job sharing

Question 11

The evidence on job enrichment shows it ________.

1. Increases turnover cost
2. Increases supervisory workload
3. Reduces satisfaction
4. Reduces motivation

Question 12

According to the job characteristics model (JCM), which dimensions combine to create meaningful work the incumbent will view as important, valuable, and worthwhile?

1. Financial reward, recognition, and simplicity of tasks
2. Skill variety, task identity and task significance
3. Task identity and task significance
4. Skill variety, task identity, and financial reward

Answer indication

Question 1

A. Self-fulfilling prophecy.

Question 2

A. They are expensive to implement.

Question 3

A. Maslow’s theory.

Question 4

C. Need for affiliation.

Question 5

A. Job rotation.

Question 6

D. Intensity. Intensity describes how hard a person tries.

Question 7

A. Safety.

Question 8

A. Jackson.

Question 9

A. Performance-reward.

Question 10

A. Job rotation.

Question 11

D. Reduces motivation.

Question 12

B. Skill variety, task identity and task significance.