TentamenTickets: Information systems today: managing the digital world (8th edition)

Information systems today: managing the digital world (8th edition)

Chapter 1: Managing the digital world

Consider the following when studying this chapter:

1. How do the five IT megatrends fuel open innovation?
2. What are the primary information systems components that enable open innovation?
3. What intellectual property issues arise from engaging in open innovation?

Globalization leads to ETC: economic, technological and cultural changes; reducing transportation costs, but creating challenges on the other fronts.

Trends shaping IT are MSBIC: mobile, social media, big data, internet and cloud computing.

What does IS do? CONDISHioner: COllect and create useful data, work with Networks, DIstribute data and work with Software & Hardware.

Different types of IS are TOMBED: Transaction processing systems (TPS), Office automation, Management information, Business intelligence (BI), Electronic commerce systems and Decision support.

The duality of IT: a competitive advantage versus a possible source of negative consequences. 

Chapter 2: Gaining competitive advantage through information systems

Consider the following when studying this chapter:

1. What is the role of information systems and strategy in identifying a business model?
2. How have information systems enabled new, interesting business models like that of Uber, Spotify and Arinbnb?
3. How can organizations identify innovative technologies that form the basis for innovative business models?

The cycle of disruptive innovation consists of: Choosing, Matching, Executing & Selecting and Assessing, so CMESA.

Steps in determining how and where on the market to compete are ADIA: Analysis of the competition, Determining a strategy, Identifying resources & possibilities and Analysis of the value chain.

Chapter 3: Managing the information systems infrastructure and services

Consider the following when studying this chapter:

1. How does Google benefit from a well-functioning infrastructure?
2. What are the major components of Google’s infrastructure?
3. What are the factors organizations should consider when building on infrastructure provided by Google?

Databases are important for: Operations, Competitive advantage, Operational purpose, Backup purpose, Archival purpose (which is based on Life span, Access speed and Timelessness), so BOCOA LAT.  

Five types of computers are SMSWP: Supercomputer, Mainframe, Server, Workstation and PC. Which can then have the following roles SCP: Server, Client, Peer.

Chapter 4: Enabling business-to-consumer electronic commerce

Consider the following when studying this chapter:

1. How have Taobao and JD.com evolved their e-commerce strategies to remain competitive in the global marketplace?
2. How does the proliferation of mobile devices change the competitive landscape for the companies?
3. How can these companies address issues related to trust an fraud?

What kind of EC is there?

• Business-to-consumer (B2C) EC
• Business-to-business (B2B) EC
• Consumer-to-consumer (C2C) EC
• Consumer-to-business (C2B) EC
• M-commerce
• Government-to-citizens (G2C) EC
• Government-to-business (G2B) EC
• Government-to-government (G2G) EC
• E-finance
• E-tailling

What are the network effect and the Long Tail business model?

• The network effect: a network becomes more valuable, when more people use it.
• Long Tail business model: the population is normally distributed, with the mass in the middle and the specific niches as tails.

Chapter 5: Enhancing organizational communication and collaboration using social media

Consider the following when studying this chapter:

1. How can Facebook be used to address organizations’ needs for communication and collaboration?
2. What are the social media and evolving web capabilities used by Facebook?
3. Facebook started as a pure social networking site. What other social media applications are now integrated into Facebook and how do they help enhance communication, collaboration, cooperation and connection?

What is the greatest advantage of groupware and social media?

• It makes real-time communication and collaboration (sharing information throughout the organization) easier, through various ways.

Ways organizations can make use of social media, BMIVMTGBC: Blogs, Microblogging, Instant messaging, Virtual worlds, Media sharing, Tagging, Geotagging, social Bookmarking and social Cataloging. 

Chapter 6: Enhancing business intelligence using big data and analytics

Consider the following when studying this chapter:

1. How can databases support the operation of autonomous and semiautonomous drones?
2. How can the creators of drones use advanced analytics to enable drone technology?
3. How can drones support spatial decision making?

What do DBMs do? SOCceR: Store, Organize, Create and Retrieve data.

BA (business analytics) increases BI (business intelligence) through predictive models and statistical analysis.

Knowledge management systems increases PIRC’s: Performance, Innovation, employee Retention and Customer service.

Chapter 7: Enhancing business processes using enterprise information systems

Consider the following when studying this chapter:

1. How do the core business processes differ for Amazon.com’s product and service offerings?
2. How do enterprise-wide information systems enable Amazon.com’s strategy?
3. What benefits would an organization realize by running its enterprise resource planning system on Amazon.com’s Amazon Web Services (AWS) cloud computing infrastructure?

A company consist of the following five areas: MAMSH, Marketing, Accounting & finance, Manufacturing & operations, Supply chain management and Human resources.

Core activities consist of: MIMOC, Marketing & sales, Inbound logistics, Manufacturing & operations, Outbound logistics and Customer service.

Supporting activities consist of: IPATH, Infrastructure, Procurement, Administration, Technology development and Human recourses.

Business Process Management (BPM) consists of: DIUID, Development of a vision, Identifying key processes, Understanding & measuring existing processes, Identifying improvement and Designing & implementing the improvements.

Chapter 8: Strengthening business-to-business relationships via supply chain and customer relationship management

Consider the following when studying this chapter:

1. How has Walmart used its supply chain management systems to lower costs and outperform other competition?
2. How can Walmart use the retail data it gathers to improve activities involved in promoting and selling products to customers as well as providing customer service and nourishing long-term relationships?
3. How can companies like Walmart benefit from combining their SCM and CRM systems into one integrated information system?

Bullwhip effect: a small fluctuation at the beginning of the supply chain, will ripple into a bigger fluctuation the further down the supply chain it gets.

Supply chain efficiency: to what extent the focus lies on minimizing procurement, transportation costs and production.

Supply chain effectiveness: to what extent the focus lies on maximizing customer service.

In this chapter, there are a lot of abbreviations (JIT, VMI, SCM, SCE, CRM, SFA, CSS, EMM), so to keep them apart:

• Just -In-Time: ordering products “just in time”.
• Vendor-Managed Inventory
• Supply Chain Management
• Supply Chain Execution: product flow, information flow and financial flow.
• Customer Relationship Management
• Sales Force Automation
• Customer Service & Support
• Enterprise Marketing Management

JIT and VMI are strategies to improve B2B from an inventory perspective. SCM and SCE help to improve B2B from a supply chain perspective. CRM helps improve B2B from a customer perspective, while using SFA, CSS and EMM. 

Chapter 9: Developing and acquiring information systems

Consider the following when studying this chapter:

1. How can makers formulate and present the business case for selecting various hardware and software platforms?
2. How can makers ensure that they successfully complete their development projects?
3. How can makers decide which components to create themselves and which to obtain externally?

Productivity paradox: more investment à less effective communication à less productivity

The system development life cycle consists of: Planning & Selecting, Analysis, Design and Implementation & Operation, so PSADIO.

Acquisition involves: Planning & Selecting systems, Analysis, Development, Evaluation, Selecting a vendor, so PSADES. 

Chapter 10: securing information systems

Consider the following when studying this chapter:

1. What is the difference between hacktivists, cyberterrorists and other computer criminals?
2. What tools can hacktivists and other computer criminals use to conduct cyberwar or cyberterrorist attacks?
3. How can organizations and individuals protect themselves from attacks by hacktivists and other computer criminals?

The difference between a cyberwar and cyberterrorism, is where it comes from: the government or individuals and organized groups.

IS protection is done with: ADIM, risk Assessment, Developing a safety strategy, Implementing control and training and Monitoring security.