WorldSupporter: what to do to solve and prevent a problem with your account, login, online access or password

No account on WorldSupporter.org?

• Your account and login on WorldSupporter.org is separate from your account on JoHo.org due to digital security and the different roles of both websites.
• With your account on WorldSupporter.org you can also create your own content and put it on the website. With your account on JoHo.org you have insight into your subscriptions, memberships and insurances.
• Go to the create account page: 'Join WorldSupporter', where you can create an account and profile for WorldSupporter.org.

Not able to fill in all required fields by creating an account on WorldSupporter.org?

To create an account on WorldSupporter you have to fill in following required fields:

• Username
  • Spaces are allowed; punctuation is not allowed except for periods, hyphens, apostrophes, and underscores.
• E-mail Address:
  • use an existing e-mail address,
  • for access to content for JoHo members and exclusives you need to use the same e-mail adress as when you registered on JoHo.org
• First Name:
  • same rules as for your username
• Last name:
  • same rules as for your username
• Are you a JoHo WorldSupporter Member?:
  • When you are not a JoHo member, you select: "I am not a JoHo WorldSupporter member yet"
  • When you are a JoHo member (donateur), you select: "I am a JoHo WorldSupporter member without extra services"
  • When you are a JoHo member with extra services (abonnee), you select: "I am a JoHo WorldSupporter member with extra services and online access"
  • When you don not know which membership you have:  go to www.JoHo.org, log in and check on you account page you will see which membership is mentioned (or check the confirmation e-mail, which is sent after you filled in the membership form on joho.org)
• WorldSupportership!:
  • Fill in at least one activity in the field of helping out another or your surroundings
• Profile Picture:
  • Upload your profile picture :
    • files must be less than 2 MB.
    • Allowed file types: png, jpg, jpeg.
  • crop your picture (adjust within the margin)
  • save your picture
• Follow content of your favorite subject or organization on your own profile:
  • Select your favorite subject or organization to follow on your profile by typing the name of the country, topic or organization of your choice
  • Examples include your student organization, your working field or your country of interest.
  • Use only 1 subject or organisation!
• Privacy:
  • choose who can see your profile and account page
• Create new account (button):
  • Click to save and go the confirmation e-mail to activate your account with the confirmation link

Not able to create your account with an error message?

• Are you already a JoHo member (donor or subscriber): then use the same e-mail address as when you registered at JoHo.org (you also use that e-mail address for logging into joho.org).
• Do you get the message that the e-mail address is already in use: then use the 'forgot password' option to regain access to your account.
• Switch browsers or devices. If it doesn't work in another browser either, try again later or contact JoHo WorldSupporter

Not activated your account on WorldSupporter.org?

• After you create an account on WorldSupporter.org by filling in the form and pushing the 'create account' button, you receive e-mail for the necessary confirmation link
• By clicking this link or copying and pasting it to your browser you log in once and will lead you to visit a page where you can set your password.
• After setting your password, you will be able to log in at https://www.worldsupporter.org/user
• After you logged in for the first time, you can complete your account and profile page

Not able to login?

• Go to the login page to log in, or use the "log in" link at the top right of the menu, visible on every page.
• Instead of your username, you can also login with your e-mail address.

Not able to log in after you receive and use the confirmation link?

• Go to the login page to log in, or use the "log in" link at the top right of the menu, visible on every page.
• Choose 'request new password'.
• You will then receive a link that allows you to log in and be redirected directly to a page where you need to set a new password.
• If this does not work out you can contact JoHo WorldSupporter

Not able to remember, set or use your password?

• Instead of your username, you can also login with your e-mail address.
• Forgot your password? Click on the 'Log in' link at the top right of any page and choose 'request new password'.
• You will then receive a link that allows you to log in and be redirected directly to a page where you need to set a new password..
• Please enter a new password immediately, the link you receive is only valid for 1 day
• Please note that your password is case sensitive, so please check that Caps Lock is on or off.
• If the problems with your password persist, try logging in with another browser (e.g. Firefox or Chrome etc, depending on what you have already tried, ) and/or disable your password manager function if you are using it.
• In an exceptional case, a maintenance activity may have taken place, try again later or contact WorldSupporter

Being able to log in, but still not able to read all exclusive content or summaries?

• Make sure you are a JoHo member with extra service and online access
  • As a member without extra services (<10 euro yearly) you will not have be able to read exclusive content
  • If you want to upgrade your membership  (10 euro yearly or more) to read exclusive content access  you can: change your membership
  • If you are not a member yet, you can: become a member
• Make sure you selected the right access on your WorldSupporter account
  • go to your account (profile) page
  • press the "Edit profile' button
  • go to 'Profile'
  • go to the field 'Are you a JoHo WorldSupporter Member?
    • choose the right access : 'JoHo WorldSupporter member with full online access'
  • press the button 'Save' at the end of you page
• If this does not work out you can contact JoHo WorldSupporter

Access to all shared materials, but suddenly no longer?

• If you suddenly lost access to shared materials that you previously had access to, one of the following situations may apply:
  • The e-mail address of your WorldSupporter account is not the same as that of your member registration.
  • The direct debit for your membership has failed.
  • A supporter has chosen to set the access level of the shared material to 'JoHo WorldSupporter member with full access' and you are not yet a 'JoHo WorldSupporter member with full online access'.
• To indicate that you wish to register a second email address with your JoHo membership, please log in to joho.org and fill in the form for adjustments on JoHo.org
• If a direct debit has failed, you will be contacted by JoHo WorldSupporter, please check your spam folder to see if you have missed a message.
• Make sure you are a JoHo member with extra service and online access and that you selected the right access on your WorldSupporter account
• If you continue to experience problems, please contact WorldSupporter, stating the specific pages you want to use and, if possible, the error message you receive.

No access the private or public content?

• Private content is visible for you (the author) in the 'My Collection' section of your personal user page only and is great for drafts or notes to yourself
  • If you have trouble accessing your private content, you can check whether you are logged in at the top right of JoHo WorldSupporter. If you are not yet logged in, you can try to log in and visit your private content again
  • If you have trouble accessing your private content once you are logged in, you can contact JoHo WorldSupporter via the contact form with a description of the page you want to visit
• Public content is visible for all visitors of WorldSupporter
  • If you have trouble accessing public content, you can check your internet connection. If your internet connection is down, you can try to visit the page later, with a better internet connection.
  • If you have trouble accessing public content with a working internet connection, you can check the access level of the page you try to visit. Authors can change the access level of their content
  • If you keep experiencing problems with accessing the public content, please contact JoHo WorldSupporter via the contact form with a description of the page you want to visit