Examtests with the 6th edition of Understanding and Managing Organizational Behavior - George & Jones

What is the definition of organizational behavior and why is knowledge about this important? - ExamTest 1

Questions

Question 1

Which statement is correct:

I. Organizational effectiveness can be improved by promoting collaboration between employees.

II. Both organizational culture and structure influence the behavior of employees.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 2

Management has four functions. Which option is not one of those functions:

1. Controlling.

2. Leading.

3. Planning/organizing.

4. Reporting.

Question 3

An entrepreneur ...:

1. Works with customers, among other people, to resolve conflicts.

2. Determines salaries and bonuses in the department.

3. Reserves money for certain projects.

4. Keeps employees informed about the situation in the company.

Question 4

Which statement is correct:

I. As a manager, you must have both conceptual, human and planning skills to function properly.

II. The first phase of an 'open system' is the input stage where the input is changed/adjusted.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Answer indication

1. C. I is incorrect, II is correct.

2. D. Reporting.

3. C. Reserves money for certain projects.

4. A. Both are incorrect.

What are individual differences and why are they important to managers? - ExamTest 2

Questions

Question 1

What personality trait from the Big Five Personality Model is related to career satisfaction?

1. Altruism.

2. Openness.

3. Extraversion.

Question 2

What is a 'fitness for duty' test?

1. A test that can show if drugs have been used.

2. A test that can show whether an employee can perform the work safely.

3. A test that can show whether the employee is in good condition.

Question 3

Which combination of basic needs is most effective for managers?

1. Need for commitment and need for success.

2. Need for solidarity and need for power.

3. Need for success and need for power.

Question 4

Which model describes the 'typical personality' of an organization?

1. The Big Five Personality Model.

2. The Type A and Type B Personality Model.

3. The ASA model.

Answer indication

1. C. Extraversion.

2. B. A test that can show whether an employee can perform the work safely.

3. C. Need for success and need for power.

4. C. The ASA model.

What personality trait from the Big Five Personality Model is related to career satisfaction?

1. Altruism.

2. Openness.

3. Extraversion.

What is the influence of personal thoughts and feelings about work on organizational behavior? - ExamTest 3

Questions

Question 1

... values are values that are related to the nature of the work. The codes of ethics include ... rules that are based on the idea of what is right and what is wrong.

1. Intrinsic, formal.

2. Intrinsic, informal.

3. Extrinsic, formal.

4. Extrinsic, informal.

Question 2

An attitude of working consists of various components. Which does not belong there:

1. Affective component.

2. Cognitive component.

3. Social component.

4. Behavior component.

Question 3

Which statement is correct:

I. Workplace incivility can lead to poorer performance.

II. In emotional labor, employees must keep their feelings under control.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 4

There are different theories about job satisfaction. The model explaining that one is dissatisfied when the expectations of the current job do not match expectations about the dream job is:

1. The Motivator-Hygiene Theory of Job Satisfaction.

2. The Facet Model of Job Satisfaction.

3. The Discrepancy Model of Job Satisfaction.

4. The Steady-State Theory of Job Satisfaction.

Answer indication

1. A. Intrinsic, formal.

2. C. Social component.

3. D. Both are correct.

4. C. The Discrepancy Model of Job Satisfaction.

... values are values that are related to the nature of the work. The codes of ethics include ... rules that are based on the idea of what is right and what is wrong.

1. Intrinsic, formal.

2. Intrinsic, informal.

3. Extrinsic, formal.

4. Extrinsic, informal.

How do perceptions and attributions help organize, understand and perceive? - ExamTest 4

Questions

Question 1

A number of different factors influence perception. Which does not belong here:

1. Feelings.

2. Schematics.

3. Skills.

4. Needs and wishes.

Question 2

Impression management includes attempts to maintain control over the perceptions and impressions of others. When the verbal has to correspond with the non-verbal, this is called ....

1. Behavioral matching.

2. Consistency.

3. Flatter.

4. Confirm the standards.

Question 3

A ... is a prediction that comes out because people already expected it. The tendency of people to take credit for their success and not for their failure is called ...

1. Self-fulfilling prophecy, self-serving attribution.

2. Self-fulfilling prophecy, fundamental attribution error.

3. Knowledge of predictor bias, self-serving attribution.

4. Knowledge of predictor bias, fundamental attribution error.

Question 4

Which statement is correct:

I. Reducing diversity within top management means working more efficiently.

II. In order to prevent sexual harassment, top management must support regulations against sexual harassment.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Answer indication

1. C. Skills.

2. B. Consistency.

3. A. Self-fulfilling prophecy, self-serving attribution.

4. C. I is incorrect, II is correct.

A number of different factors influence perception. Which does not belong here:

1. Feelings.

2. Schematics.

3. Skills.

4. Needs and wishes.

What do we mean by learning ability and creativity? - ExamTest 5

Questions

Question 1

Are the statements below correct or incorrect?

I. When ratification is introduced, partial reinforcement leads to faster learning of desired behavior than continuous reinforcement.

II. When it stops, continuous reinforcement leads to faster disappearance of desired behavior than partial reinforcement.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 2

What are antecedents?

1. Instructions that precede the desired behavior and its consequences.

2. Approaches to desired behavior in shaping.

3. The source of excitation that must be identified for extinction.

Question 3

Which form of learning does not belong to the Social Cognitive Theory?

1. Observational learning.

2. Experiential learning.

3. Independent learning.

Question 4

Robin works at an advertising agency. Her manager encourages hard work, gives feedback and stimulates the formation of new ideas, and gives clear guidelines that her proposals must meet. How many her manager discourage creativity?

1. Robin gets too little autonomy through the guidelines.

2. Robin does not get enough rest because of the hard work.

3. Robin does not learn to think critically about her own ideas through the feedback.

Answer indication

1. A. Both are incorrect.

2. A. Instructions that precede the desired behavior and its consequences.

3. B. Experiential learning.

4. A. Robin gets too little autonomy through the guidelines.

Are the statements below correct or incorrect?

I. When ratification is introduced, partial reinforcement leads to faster learning of desired behavior than continuous reinforcement.

II. When it stops, continuous reinforcement leads to faster disappearance of desired behavior than partial reinforcement.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

What is the nature of work motivation? - ExamTest 6

Questions

Question 1

Which statement is correct:

I. Work motivation means the degree of commitment of a person. This includes dealing with difficulties and obstacles.

II. When you expect to receive a social reward for your work, you are intrinsically motivated.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 2

There are different theories about work motivation. There is Maslow's Hierarchy of Needs and Alderfer's ERG Theory. How do these theories differ from each other?

1. With Maslow's, you must first satisfy one stage of need, before you can move on to the next one. This is not the case with Aldefer's theory.

2. With Alderfer's, you first have to satisfy one stage of need, before you can move on to the next one. This is not the case with Maslow's theory.

3. According to Maslow, the need for new needs increases when a lower need stage is satisfied, as opposed to Alderfer.

4. According to Alderfer, the need for new needs increases when a lower need stage is satisfied, as opposed to Maslow.

Question 3

The Expectancy Theory identifies three important factors that determine the motivation of an employee. Which is not named:

1. Service.

2. Expectation.

3. Trust.

4. Valence.

Question 4

... exists when an individual perceives that his / her ' output/input ratio' is less than the ratio of his or her referent. ... is the perception of employees about the extent to which managers explain their decisions and associated procedures.

1. Overpayment inequity, informational justice.

2. Overpayment inequity, procedural justice.

3. Underpayment inequity, informational justice.

4. Underpayment inequity, procedural justice.

Answer indication

1. A. Both are incorrect.

2. A. With Maslow's, you must first satisfy one stage of need, before you can move on to the next one. This is not the case with Aldefer's theory.

3. C. Trust.

4. C. Underpayment inequity, informational justice.

Which statement is correct:

I. Work motivation means the degree of commitment of a person. This includes dealing with difficulties and obstacles.

II. When you expect to receive a social reward for your work, you are intrinsically motivated.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

How do you create a motivating work environment? - ExamTest 7

Questions

Question 1

Which statement is correct:

I. An example of scientific management is job simplification.

II. In scientific management, the emphasis is on the extrinsic motivation of employees.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 2

... is an example of horizontal job loading. ... focuses on identifying traits that make a job more intrinsically motivating for an employee.

1. Job enlargement, Herzberger's motivator-hygiene theory.

2. Job enlargement, job characteristics model.

3. Job enrichment, Herzberger's motivator-hygiene theory.

4. Job enrichment, job characteristics model.

Question 3

According to the social information processing model, the motivation of an employee depends on the:

1. Role of autonomy, the role of the required knowledge and skills.

2. Role of the social environment, the role of past behavior.

3. Role of past behavior, the role of autonomy.

4. Role of the social environment, the role of the required knowledge and skills.

Question 4

When a goal is ... and ... , this leads to higher performance and motivation.

1. Specific, difficult.

2. Specific, easy.

3. Open, difficult.

4. Open, easy.

Answer indication

1. D. Both are correct.

2. B. Job enlargement, job characteristics model.

3. B. Role of the social environment, the role of past behavior.

4. A. Specific, difficult.

Which statement is correct:

I. An example of scientific management is job simplification.

II. In scientific management, the emphasis is on the extrinsic motivation of employees.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Which aspects of the working relationship can contribute to the motivation of employees? - ExamTest 8

Questions

Question 1

… psychological contracts are usually short-term contracts that contain few obligations. In a ... psychological contract, intrinsic motivation is paramount (the main priority).

1. Relational, relational.

2. Relational, transactional.

3. Transactional, relational.

4. Transactional, transactional.

Question 2

Which statement is correct:

I. Performance evaluation can be used to make administrative decisions.

II. With subordinate appraisal, the evaluation is meant by superordinate people.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 3

In the ... the frequency with which an employee performs a certain behavior is measured.

1. Behavioral Observation Scale.

2. Graphics Rating Scale.

3. Knowledge Observation Scale.

4. Behavioral Anchored Rating Scale.

Question 4

... means that people receive a certain fixed amount and in addition a bonus that depends on how much is sold.

1. Gainsharing.

2. Piece rate plan.

3. Full commission.

4. Partial commission.

Answer indication

1. C. Transactional, relational.

2. C. I is incorrect, II is correct.

3. A. Behavioral Observation Scale.

4. D. Partial commission.

… psychological contracts are usually short-term contracts that contain few obligations. In a ... psychological contract, intrinsic motivation is paramount (the main priority).

1. Relational, relational.

2. Relational, transactional.

3. Transactional, relational.

4. Transactional, transactional.

How does stress arise, what are the consequences and how is it remedied? - ExamTest 9

Questions

Question 1

Which statement is correct:

I. People with personality traits such as neuroticism, extraversion and type A personality are more susceptible to stress.

II. A burnout is a psychological consequence of stress.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 2

There are various sources of stress. With ... it is not entirely clear what is expected of an employee. An excess of tasks is called a ... of tasks.

1. Role ambiguity, overload.

2. Role ambiguity, under load.

3. Role conflict, overload.

4. Role conflict, under load.

Question 3

Which statement is correct:

I. Problem-oriented coping of the company is, for example, that it must be clear how things stand.

II. Offering sports facilities in a company is an example of emotion-focused coping.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Answer indication

1. C. I is incorrect, II is correct.

2. A. Role ambiguity, overload.

3. D. Both are correct.

Which statement is correct:

I. People with personality traits such as neuroticism, extraversion and type A personality are more susceptible to stress.

II. A burnout is a psychological consequence of stress.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

How do groups develop and how do they influence individuals? - ExamTest 10

Questions

Question 1

A formal group consisting of people who work together intensively to achieve a common goal is called a:

1. Team.

2. Self-managing workgroup.

3. Command group.

4. Task department.

Question 2

In one of the grouping stages described by Tuckman, the members feel that they really belong to the group and there are close ties within the group. This phase is called:

1. Norming.

2. Forming.

3. Performing.

4. Storming.

Question 3

Which statement is correct:

I. Members of a homogeneous group have fewer conflicts than members of a heterogeneous group.

II. Members of a group with low status are more motivated to work hard to prove themselves than members of a group with high status.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 4

In ... tactics, newcomers go through a general learning process where everyone learns standardized and the same reactions for different situations. In ... tactics, the newcomers are separated from the existing group during the learning process.

1. Collective, informal.

2. Individual, informal.

3. Collective, formal.

4. Individual, formal.

Answer indication

1. A. Team.

2. A. Norming.

3. B. I is correct, II is incorrect.

4. C. Collective, formal.

A formal group consisting of people who work together intensively to achieve a common goal is called a:

1. Team.

2. Self-managing workgroup.

3. Command group.

4. Task department.

When and why do groups work more effectively than individuals? - ExamTest 11

Questions

Question 1

When people put less effort into their work, because they see other members doing it, this is called ... This can be solved by ...

1. Social loafing, reward for your work.

2. Social loafing, identification of your task.

3. Sucker effect, reward for your work.

4. Sucker effect, identification of your task.

Question 2

When group members are entirely dependent on each other in the work process, this is called ... dependency

1. Reciprocal.

2. Compatible.

3. Incompatible.

4. Successive.

Question 3

Which statement is correct:

I. High cohesion within a group leads to a looser interpretation of group norms.

II. Homogeneous groups generally have a higher cohesion than heterogeneous groups.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 4

A self-managed work team must meet several characteristics. Which does not belong?

1. Members must be well selected on skills and expertise.

2. The work must not be too complex.

3. Managers must support the team.

4. Members must really want to work together.

Answer indication

1. D. Sucker effect, identification of your task.

2. A. Reciprocal.

3. C. I is incorrect, II is correct.

4. B. The work must not be too complex.

When people put less effort into their work, because they see other members doing it, this is called ... This can be solved by ...

1. Social loafing, reward for your work.

2. Social loafing, identification of your task.

3. Sucker effect, reward for your work.

4. Sucker effect, identification of your task.

What is a leader and how do you become one? - ExamTest 12

Questions

Question 1

Which statement is correct?

I. Consideration and the creation of structures are complementary and dependent behaviors of a leader.

II. The behavioral approach to leadership identifies the behavior of leaders and takes into account environmental factors.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 2

... leaders have a high LPC score. ... leaders rate the least valued employee relatively positively.

1. Task-oriented, task-oriented.

2. Task-oriented, relationship-oriented.

3. Relationship-oriented, task-oriented.

4. Relationship-oriented, relationship-oriented.

Question 3

Which theory describes three guidelines based on the expectation theory of motivation that leaders must follow to motivate their subordinates?

1. Fiedler's conditions theory.

2. House's route-goal theory.

3. Leader exchange theory.

4. Vroom & Yetton model.

Question 4

In transforming leadership, the leader transforms the subordinates in three ways. Which way does not belong here?

1. Increasing motivation to work for the organization, not just for yourself.

2. Increasing the awareness of how important it is to grow.

3. Increasing motivation to work for extrinsic reward, not just for intrinsic reward.

4. Increasing awareness of the value of a task.

Answer indication

1. A. Both are incorrect.

2. D. Relationship-oriented, relationship-oriented.

3. B. House's route-goal theory.

4. C. Increasing motivation to work for extrinsic reward, not just for intrinsic reward.

Which statement is correct?

I. Consideration and the creation of structures are complementary and dependent behaviors of a leader.

II. The behavioral approach to leadership identifies the behavior of leaders and takes into account environmental factors.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

How do power, politics, conflict, and negotiations affect organizations? - ExamTest 13

Questions

Question 1

What is the power that is used to control the resources of the organization to achieve the organizational goals:

1. Information power.

2. Punishment power.

3. Reward power.

4. Legitimate power.

Question 2

Which statement is correct?

I. By checking the meeting agenda, a manager provides more power.

II. By making itself irreplaceable, managers create a larger position of power.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 3

There are three main sources of conflict. Which does not belong?

1. Differentiation in an organization.

2. Scarcity of staff.

3. Scarcity of sources.

4. Task relations.

Question 4

Different ways to negotiate. When a party is interested, on average, in achieving their own goals and goals of the other party, there may be:

1. Compromise.

2. Collaboration.

3. Adjustment.

4. Avoidance.

Answer indication

1. D. Legitimate power.

2. D. Both are correct.

3. B. Scarcity of staff.

4. A. Compromise.

What is the power that is used to control the resources of the organization to achieve the organizational goals:

1. Information power.

2. Punishment power.

3. Reward power.

4. Legitimate power.

What is the definition and function of communication? - ExamTest 14

Questions

Question 1

Communication has four main functions. Which is correct?

1. Communicate, motivate, coordinate and reinforce knowledge.

2. Communicate, understand, motivate and empower knowledge.

3. Transferring knowledge, motivating, coordinating and expressing feelings.

Question 2

In which of the following situations is a wheel network the most common?

1. Working together with an operating team during a heart operation.

2. Working together with sales representatives from different regions.

3. A debate in the Lower House.

Question 3

What is the most effective form in crisis situations?

1. Mass communication, so that as many people as possible can be informed at once.

2. Face-to-face communication, because the information density is the highest.

3. Convincing communication, so that everyone works towards the same goal.

Answer indication

1. C. Transferring knowledge, motivating, coordinating and expressing feelings.

2. B. Working together with sales representatives from different regions.

3. B. Face-to-face communication, because the information density is the highest.

Communication has four main functions. Which is correct?

1. Communicate, motivate, coordinate and reinforce knowledge.

2. Communicate, understand, motivate and empower knowledge.

3. Transferring knowledge, motivating, coordinating and expressing feelings.

How do people make decisions? - ExamTest 15

Questions

Question 1

The classic decision-making model is a ... model. The administrative decision-making model is ...

1. Prescriptive, descriptive.

2. Prescriptive, practical.

3. Subscribing, descriptive.

4. Subscribing, practical.

Question 2

The heuristic where one thinks that an event that is easily remembered has occurred more often than an event that is less easily remembered is called a(n):

1. Anchored heuristic.

2. Representative heuristic.

3. Adjustment heuristics.

4. Availability heuristic.

Question 3

Which statement is correct?

I. An individual decision is preferable to a group decision when a decision needs little/no skills or knowledge.

II. One of the causes of the escalation of obligations is that extra costs are incurred in a failed project.

1. Both are incorrect.

2. I is correct, II is incorrect.

3. I is incorrect, II is correct.

4. Both are correct.

Question 4

When a member makes a decision that is not by definition the best, however it is the most likely to not come back and haunt them in the future, this is an example of:

1. The potential for a conflict.

2. Group polarization.

3. Diffusion of responsibility.

4. Group pressure.

Answer indication

1. A. Prescriptive, descriptive.

2. D. Availability heuristic.

3. D. Both are correct.

4. C. Diffusion of responsibility.

The classic decision-making model is a ... model. The administrative decision-making model is ...

1. Prescriptive, descriptive.

2. Prescriptive, practical.

3. Subscribing, descriptive.

4. Subscribing, practical.

How is an organization structured? - ExamTest 16

Questions

Question 1

Which of the options below is an example of standardized output?

1. A treatment protocol for depression.

2. A sales target for a promotional worker.

3. A fixed teaching program for the substructure.

Question 2

Which type of structure fits well with a global organization?

1. A matrix structure.

2. A divisional structure.

3. A functional structure.

Question 3

Which three factors influence an organization according to contingency theory?

1. Environmental factors, technological factors, and human resources.

2. Small batch factors, mass production factors, and continuous processes.

3. Organic factors, mechanical factors, and functional factors.

Answer indication

1. B. A sales target for a promotional worker.

2. B. A divisional structure.

3. A. Environmental factors, technological factors, and human resources.

Which of the options below is an example of standardized output?

1. A treatment protocol for depression.

2. A sales target for a promotional worker.

3. A fixed teaching program for the substructure.

What is meant by an organizational culture? - ExamTest 17

Questions

Question 1

Which of the following examples best suits a terminal value?

1. A hotel that is strongly focused on providing friendly service.

2. A courier service that aims for fast delivery.

3. An international school that is known for excellent students.

Question 2

Which factor influences the emergence of an organizational culture according to the ASA model?

1. Characteristics of the people within an organization.

2. Individual ethical standards.

3. The type of organizational culture.

Question 3

An insurance company offers extra advantageous premiums for people with hereditary diseases. By what dimension of national culture is it likely to be influenced?

1. Individualise versus socialism.

2. Performance versus care-oriented.

3. Long-term orientation versus short-term orientation.

Answer indication

1. C. An international school that is known for excellent students.

2. A. Characteristics of the people within an organization.

3. B. Performance versus care-oriented.

Which of the following examples best suits a terminal value?

1. A hotel that is strongly focused on providing friendly service.

2. A courier service that aims for fast delivery.

3. An international school that is known for excellent students.

How do organizations change and develop?

Questions

Question 1

Which of the following factors causes inertia at the individual level?

1. Uncertainty.

2. Conflict.

3. Culture.

Question 2

Which of the following methods is a form of evolutionary change?

1. Socio-technical system theory.

2. Innovation.

3. Restructure.

Question 3

What is the purpose of participation and empowerment in organizational development?

1. Improve collaboration between job groups.

2. Increase the involvement of all employees in change.

3. Reduce the uncertainty of individual employees.

Answer indication

1. A. Uncertainty.

2. A. Socio-technical system theory.

3. B. Increase the involvement of all employees in change.

Which of the following factors causes inertia at the individual level?

1. Uncertainty.

2. Conflict.

3. Culture.