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Summaries: the best definitions, descriptions and lists of terms for business organization and economics

Key terms, definitions and concepts summarized in the field of business organization and economics

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Contents: a selection of terms, definitions and concepts for business organization and economics
Study areas: Accounting and bookkeeping, Business intelligence and Information Systems, Economics, Finances and financial management, Human resource management and organizational behavior and many more.
Language: English
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What is business organization?

Business organization, often referred to as business administration or management, isn't a single field of study, but rather a broad umbrella encompassing various aspects of how businesses function and thrive. This field delves into the intricate workings of a business, equipping you with the knowledge to:

Structure and Design: Analyze different organizational structures (hierarchical, flat, matrix) and their effectiveness.
Management Functions: Grasp core functions like planning, organizing, leading, and controlling resources to achieve goals.
Operational Efficiency: Learn how to streamline processes, optimize workflows, and ensure smooth business operations.
Decision-Making: Develop critical thinking and analytical skills for sound business decisions.

What are the main features of business organization?

Interdisciplinary: Business organization draws from various disciplines like accounting, finance, marketing, human resources, and economics, providing a holistic view.
Problem-Solving: It emphasizes identifying and solving organizational challenges for optimal performance.
Adaptability: The field equips you to navigate change, respond to market fluctuations, and adapt business strategies.

What are important sub-areas in business organization?

Strategic Management: Focuses on long-term planning, setting organizational goals, and formulating competitive strategies.
Human Resource Management: Deals with attracting, hiring, training, motivating, and retaining a talented workforce.
Marketing Management: Explores strategies for promoting products or services, understanding customer needs, and building brand awareness.
Operations Management: Concentrates on optimizing production processes, ensuring efficient delivery of goods or services.
Organizational Behavior: Studies human behavior within organizations, focusing on communication, motivation, and leadership.

What are key concepts in business organization?

Organizational Structure: Designing the framework for how different departments and teams interact within a company.
Leadership: Understanding different leadership styles and their impact on employee performance and company culture.
Motivation: Learning how to motivate employees to achieve their full potential and contribute to organizational goals.
Decision-Making: Developing frameworks for making sound business decisions based on data analysis and calculated risks.

Who are influential figures in business organization?

Frederick Winslow Taylor: Pioneered scientific management, emphasizing efficiency and optimizing workflows.
Henri Fayol: Proposed 14 principles of management for effective business operations.
Peter Drucker: Management consultant renowned for his contributions to management theory and practice.
Eliyahu M. Goldratt: Developed the Theory of Constraints, focusing on identifying and eliminating bottlenecks in business processes.
Mary Parker Follett: Championed collaborative and democratic approaches to management.

Why is business organization important?

Business Success: Understanding business organization is crucial for establishing, managing, and growing successful businesses.
Efficiency and Productivity: The field equips you with tools to streamline operations, maximize output, and minimize waste.
Leadership and Teamwork: It fosters effective leadership styles and promotes collaboration within teams and departments.
Adaptability in a Dynamic World: Business organization provides the skills to navigate change, respond to market trends, and ensure business continuity.

How is business organization applied in practice?

Entrepreneurship: Equips aspiring entrepreneurs with the knowledge to launch and manage their own ventures.
Corporate Management: Provides the skills to lead teams, departments, or entire organizations effectively.
Consulting: Business organization expertise is valuable for consultants who advise businesses on improving processes and achieving goals.
Non-Profit Management: The

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Summaries: the best definitions, descriptions and lists of terms for management and leadership

Summaries: the best definitions, descriptions and lists of terms for international business & strategy

Summaries: the best definitions, descriptions and lists of terms for Human Resource Management and organizational behavior

Summaries: the best definitions, descriptions and lists of terms for finances and financial management

Summaries: the best definitions, descriptions and lists of terms for economics & economical sciences

Summaries: the best definitions, descriptions and lists of terms for accounting and bookkeeping

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Summaries: the best scientific articles summarized for business and economics

Summaries of the best scientific articles about business and economics

Arbeidspsychologie en organisatiepsychologie: De beste artikelen samengevat

Article summary with Towards a Multidisciplinary Definition of Innovation by Baregheh, Rowley and Sambrook - 2009

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Article summary with How GE is Disrupting Itself by Immelt, Govindarajan and Trimble - 2009

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Summaries and study notes: Startup pages for studying Statistics - Bundle

Start pages for studying statistics

Statistics: suggestions, summaries and tips for encountering Statistics

Knowledge and assistance for discovering, identifying, recognizing, observing and defining statistics.

Startmagazine: Introduction to Statistics

Recognizing commonly used statistical symbols: greek, latin and mathematical

Stats for students: Simple steps for passing your statistics courses

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Statistics: suggestions, summaries and tips for understanding statistics

Knowledge and assistance for classifying, illustrating, interpreting, demonstrating and discussing statistics.

Understanding data: distributions, connections and gatherings

Understanding reliability and validity

Statistics Magazine: Understanding statistical samples

Understanding distributions in statistics

Understanding variability, variance and standard deviation

Understanding inferential statistics

Understanding type-I and type-II errors

Understanding effect size, proportion of explained variance and power of tests to your significant results

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Applying z-tests and t-tests

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Knowledge and assistance for choosing, modeling, organizing, planning and utilizing statistics.

Applying correlation, regression and linear regression

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Applying multiple regression

Applying logistic regression

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Statistics Magazine: Understanding statistical samples

In short: Statistical samples

A statistical sample is a small group of people or things that is used to represent a larger group. This is often done because it is not possible or practical to measure the entire group.
If the sample is representative of the larger group, then the results of the analysis of the sample

Recognizing commonly used statistical symbols: greek, latin and mathematical

Recognizing commonly used statistical symbols

Recognizing commonly used statistical symbols
Commonly used greek symbols
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Commonly used mathematical symbols
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Summaries: legendary standard works, literature and manuals about marketing

Summaries of legendary standard works, literature and manuals related to marketing and business

Summary Organizational Behavior by Robbins and Judge

Chapter 1: What is Organizational Behavior?
Chapter 2: Foundations of Individual Behavior
Chapter 3: Attitudes and Job Satisfaction
Chapter 4: Personality and Values
Chapter 5: Perception and Individual Decision Making
Chapter 6: Motivation Concepts
Chapter 7: Motivation - applications
Chapter 8: Emotions and moods
Chapter 9: Foundations of Group Behavior
Chapter 10: Understanding work teams
Chapter 11: Communication
Chapter 12: Leadership
Chapter 13: Contemporary Issues in Leadership
Chapter 14: Power and Politics
Chapter 15: Conflict and negotiation
Year of summary?
Recent editions and summaries?
More study notes and exam tests for Organizational Behavior?

Chapter 1: What is Organizational Behavior?

Being a good manager requires strong interpersonal skills, as communication is crucial, as one must manage different types of resources: people, money, and time in order to achieve specific goals.

A Manager’s Four Main Functions

Planning function refers to setting goals, creating strategies, and preparation of plans that make different activities work coherently and effectively.

Organising function concerns tasks identification and division, assignment of tasks to individuals, setting reporting and decision- making systems.

Leading function relates to motivating workers and directing others’ actions, choosing communication canals and solving conflicts.

Controlling function refers to controlling others’ work outcomes and checking whether everything is being done as planned; and when necessary undertaking corrective actions.

Management roles

They can be divided into 3 main categories: interpersonal roles, informational roles and decisional roles. The concept was developed by Henry Mintzberg and is called Mintzberg’s Managerial Roles (below).

ROLE	DESCRIPTION
Interpersonal	Roles which involve ceremonial/symbolic duties
Figurehead	Symbolic head, needs to perform duties of social/legal nature
Leader	Motivates and directs employees
Liaison	Maintains a network of outside contacts
Informational	Collection and dissemination of information
Monitor	Receives information, serves as nerve centre of internal and external information
Disseminator	Transmits information from outsiders to the organisation’s members
Spokesperson	Transmits information about the organisation to outside parties
Decisional	Refers to making choices
Entrepreneur	Analyses the organisation and its environment for opportunities and initiates projects to bring about change
Disturbance handler	Undertakes corrective actions in case of problems
Resource allocator	Makes or approves important organizational decisions
Negotiator	Represents the organization in negotiations

Management skills

There are

BulletPoints Organizational Behavior Robbins & Judge

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List of important terms for Global Marketing: a decision-oriented approach

List of important terms and definitions for Global Marketing

Chapter 1: International marketing within the firm
Chapter 4: Establishing international competitiveness
Chapter 6: Economics and politics
Chapter 7 &8: External sociocultural forces & Selection of the international market
Chapter 9: Choice of entry mode
Chapter 10: Export modes
Chapter 11: Intermediate entry modes
Chapter 14: Product
Chapter 15: Price
Chapter 16: Place
Chapter 17: Promotion
Chapter 19: The control and organization of the global market

Chapter 1: International marketing within the firm

Customer experience. The use of products in combination with services to engage the individual customer in a way that creates a memorable event. This can be characterized into one of the four groups: entertainment, educational, aesthetic or escapist.

Deglobalization. Moving away from the globalization trends and regarding each market as special, with his own economy, culture and religion.

Economies of scale. Accumulated volume in production, resulting lower cost price per unit.

Economies of scope. Reusing a resource from one business or country into another business or country.

Globalization. Reflects the trend of firms buying, developing, producing and selling products and services on a worldwide base.

Global integration. Recognizing the similarities between international markets and integrating them into the overall global strategy.

Global marketing. The commitment of the firm to coordinate its marketing activities across national boundaries in order to find and satisfy global customers.

Glocalization. The development and selling of products or services intended for the global market, but adapted to suit local culture and behaviour.

Internationalization. Doing business in many countries of the world, but often limited to a certain region like Europe.

LSEs Firms with more than 250 employees. Large Scale Enterprises.

Market responsiveness. Responding to each market's needs and wants.

SMEs. Small and medium sized enterprises. Companies with fewer than 50 employees are small enterprises. Companies with less than 250 employees are medium enterprises.

Value chain. A categorization of the firm's activities providing value for the customers and profit for the company.

Value networks. The formation of several firm's value chains into a network, where each company contributes a small part to the total value chain.

Value shops. A model for solving problems in a service environment. Value created by mobilizing resources and deploying them to solve a specific customer problem.

Virtual value chain. An extension of the conventional value chain, where the information processing itself can create value for customers.

Chapter 4: Establishing international competitiveness

Blue oceans. The unserved market, where competitors are not yet structured and the market is unknown. It's about avoiding head to head competition.

Competences. Combination of different resources into capabilities and later competences being something that the firm is really good at.

Competitive benchmarking. A technique for assessing relative marketplace performance compared with main competitors.

Competitive triangle. Consist of a customer, the firm

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Summary Global Marketing (Hollensen)

Chapter 1: International marketing within the firm
Chapter 4: Establishing international competitiveness
Chapter 6: Economics and politics
Chapter 7: External sociocultural forces
Chapter 8: Selection of the international market
Chapter 9: Choice of entry mode
Chapter 10: Export modes
Chapter 11: Intermediate entry modes
Chapter 14: Product
Chapter 15: Price
Chapter 16: Place
Chapter 17: Promotion
Chapter 19 : The control and organization of the global market
Year of summary

Chapter 1: International marketing within the firm

We are entering a new phase of globalisation in which an ultimate model for success does not exist and whereby companies from every part of the world compete. This chapter contains an introduction to globalization. We will discuss the process of developing the global marketing plan, the two main types of enterprises, the development of the concept of global marketing, global integration and market responsiveness, the value chain and global experimental marketing.

Globalisation: the trend of companies buying, developing, producing and selling products and services in most countries and regions of the world. It increases the companies’ competitiveness and facilitates innovation.

Internationalisation: doing business in many countries of the world, but often limited to a certain region, e.g. Europe. It is unlikely to be successful unless the company prepares in advance.

The process of developing the global marketing plan contains the decision whether to internationalize, deciding which markets to enter, deciding on the Market entry strategy, designing the global marketing programme and implementing and coordinating the global marketing plan.

There are two types of enterprises:

LSEs (Large Scale Enterprises): firms with more than 250 employees. Comprise 1% of all firms.
SMEs (Small and Medium-sized Enterprises): small firms have fewer than 50 employees; medium firms have fewer than 250 employees. Comprise 99% of all firms.

There are a few main qualitative differences between marketing and management style in SMEs and LSEs:

Resources:

Financial: SMEs have a lack of financial resources due to limited equity.
Business education/specialist expertise: SMEs have a lack of specialist expertise because managers are untrained in formal business disciplines.

Additionally, SMEs managers do not have knowledge about global marketing expertise. Therefore, the owners of SMEs are often closely involved with the firm’s processes.

Formation of strategy/decision-making processes: both the intended (or deliberate) strategy and the emergent strategy result in the realized strategy of a firm, Figure 1.3. LSEs mainly use the intended strategy and SMEs mainly use the emergent strategy. LSEs also use the approach logical incrementalism, Figure 1.4. They implement small adjustments, and when it is proved that they are successful further development of the strategy takes place. If the environmental change moves apart from the changes due to the incremental strategy, strategic drift arises. SMEs use

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Summary: A Framework for Marketing Management

A. Defining Marketing for the 21st Century
B. Developing Marketing Strategies and Plans
C. Conducting Marketing Research and Forecasting Demand
D. Creating Customer Value, Satisfaction, and Loyalty
E. Analyzing Consumer Markets
K. Designing and Managing Services
L. Developing Pricing Strategies and Programs
M. Designing and Managing Value Networks and Channels
N. Managing Retailing, Wholesaling, and Logistics
P. Managing Mass Communication: Advertising, Sales Promotions, Events,
Q. Managing Personal Communication: Direct Marketing and Personal Selling
R. Introducing New Market Offerings
S. Tapping into Global Markets
T. Managing a Holistic Marketing Organization
Year of summary

A. Defining Marketing for the 21st Century

The new economy is based on the Digital Revolution and the management of information. It is characterized by the Information Age, with promises of more accurate levels of production, more targeted communications, and more relevant pricing.

The old economy, on the other hand, was based on the Industrial Revolution, manufacturing industries, and standardization of products to achieve economies of scale. It is characterized by the Industrial Age, which focused on mass-production and mass-consumption with promises of efficiency.

The new economy has allowed for more capabilities for consumers and companies;

Consumers can now:

Find lowest prices as a consequence of their increase in buying power.
Access a greater variety of available goods and services. (e.g. through Amazon.com)
Access large amounts of information about anything
Interact, place and receive orders easily, 24/7 and from any location.
Compare notes on products and services.

Companies can now:

Operate powerful new information and sales channels to inform and promote their businesses and products.
- e.g. Using Web sites.
Collect fuller and richer information about markets, customers, prospects, and competitors.
Speed up and facilitate internal Communication among employees.
- e.g. Intranet
- e.g. Extranets with suppliers
Communicate with customers and prospects in a “two-way” manner, and have more efficient transactions.
Send ads, coupons, samples, and information to those customers that requested it.
- e.g. Internet, allows for the comparison of prices  improving purchasing
Customize offerings and services to individual customers.
Improve purchasing, recruiting, training, and internal and external communications.
Improve logistics and operations, saving costs and improving accuracy and quality.

These capabilities of consumers and customers create new forces, the question and focus is on how these new forces will change marketing.

Marketing deals with identifying and meeting human social needs; “meeting needs profitably”. Companies are motivated to turn a private or social need into a profitable business opportunity, e.g. Ikea identified the need for good.....read more

Summaries: legendary standard works, literature and manuals about marketing

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The Most Common Mistakes Companies Make with Global Marketing by Nataly Kelly - Article

1. Does the company specify its target country?
2. Is the company paying attention to internal data?
3. Are you adapting your sales and marketing channels?
4. Are you adapting the product offering to the new market?
5. Does the local team have the lead?
6. Do you operate bespoke logistics?

1. Does the company specify its target country?

Instead of targeting a region as big as, for example, Asia or Europe, company executives would be wise to specify which Asian country is targeted. Generalising a region would be unwise because customers are likely to identify on a national level. For marketing, bespoke marketing management is the keyword here because cultural norms, local laws, specific business practises and currency are different per country. Market research should be localised and focused on understanding local customer behaviour, market size, local competitors and where the company product can fit in this market matrix.

2. Is the company paying attention to internal data?

For a company to develop a global market strategy there are three important data points to look at:

What is the estimated opportunity available in that (specific) market?
What is the ease of doing business in that market?
What is the level of success already enjoyed in that market?

More often than not companies rely on external date for making decisions. But for question 2 and 3 internal company data is likely to provide a better answer. How much investment creates how many leads? What are the sales cycles? Answers to these questions are better sought within the company, since third-party data sources are not as familiar with the product, brand and customer of the company.

3. Are you adapting your sales and marketing channels?

Every company needs to tailor its channels to the local condition when entering a new market. Whatever might have worked in the home market, might not work abroad. When you are selling through social media, choosing the right platform per country is essential. Twitter might be popular in one country while another country has its own popular social channel. Another example is in countries with high cultural value attached to relationships, it might be wise to sell through local partners such as resellers instead of relying on direct sales methods. Relying in local data an in-country experts is highly recommended.

4. Are you adapting the product offering to the new

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The Kotler Bundle: summaries and study notes for The Principles of Marketing by Kotler and Armstrong

What is The Principles of Marketing about?

This handbook is the most widely used book on marketing. It provides a solid introduction to what marketing is all about and explains in a complex way how to create value to build and maintain relationships with customers.
The book reflects today's society more than some other books on marketing. It shows how consumers make a product or brand part of their lives and share it with each other in an interactive way.

How is The Principles of Marketing organized?

The book starts with the ten

Summary of Principles of Marketing by Kotler and Armstrong: 18th edition

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Summary Principles of Marketing by Kotler

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The Robbins & Judge Bundle: summaries for Essentials of Organizational Behavior

Summaries and study notes for Essentials of Organizational Behavior by Robbins & Judge

Summary Organizational Behavior by Robbins and Judge

Chapter 1: What is Organizational Behavior?
Chapter 2: Foundations of Individual Behavior
Chapter 3: Attitudes and Job Satisfaction
Chapter 4: Personality and Values
Chapter 5: Perception and Individual Decision Making
Chapter 6: Motivation Concepts
Chapter 7: Motivation - applications
Chapter 8: Emotions and moods
Chapter 9: Foundations of Group Behavior
Chapter 10: Understanding work teams
Chapter 11: Communication
Chapter 12: Leadership
Chapter 13: Contemporary Issues in Leadership
Chapter 14: Power and Politics
Chapter 15: Conflict and negotiation
Year of summary?
Recent editions and summaries?
More study notes and exam tests for Organizational Behavior?

Chapter 1: What is Organizational Behavior?

A Manager’s Four Main Functions

Planning function refers to setting goals, creating strategies, and preparation of plans that make different activities work coherently and effectively.

Organising function concerns tasks identification and division, assignment of tasks to individuals, setting reporting and decision- making systems.

Leading function relates to motivating workers and directing others’ actions, choosing communication canals and solving conflicts.

Controlling function refers to controlling others’ work outcomes and checking whether everything is being done as planned; and when necessary undertaking corrective actions.

Management roles

ROLE	DESCRIPTION
Interpersonal	Roles which involve ceremonial/symbolic duties
Figurehead	Symbolic head, needs to perform duties of social/legal nature
Leader	Motivates and directs employees
Liaison	Maintains a network of outside contacts
Informational	Collection and dissemination of information
Monitor	Receives information, serves as nerve centre of internal and external information
Disseminator	Transmits information from outsiders to the organisation’s members
Spokesperson	Transmits information about the organisation to outside parties
Decisional	Refers to making choices
Entrepreneur	Analyses the organisation and its environment for opportunities and initiates projects to bring about change
Disturbance handler	Undertakes corrective actions in case of problems
Resource allocator	Makes or approves important organizational decisions
Negotiator	Represents the organization in negotiations

Management skills

There are

The Robbins & Judge Bundle: summaries for Essentials of Organizational Behavior

BulletPoints Organizational Behavior Robbins & Judge

Examtests with the 14th edition of Essentials of Organizational Behavior - Robbins & Judge

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Summary Essentials of Organizational Behavior by Robbins & Judge - 14th

What is organizational behavior? - Chapter 1
What are attitudes and how do they influence behavior? - Chapter 2
What is the role of emotions in organizational behavior? - Chapter 3
How is personality relevant in organizational behavior? - Chapter 4
What are perceptual processes? - Chapter 5
What is the value of diversity? - Chapter 6
What is basic motivation? - Chapter 7
How can we apply motivation on the organizational behavior? - Chapter 8
What is communication? - Chapter 9
What are groups? - Chapter 10
What are teams? - Chapter 11
What are the characteristics of a leader? - Chapter 12
What is the role of politics and power in organizations? - Chapter 13
What is conflict in organizations? - Chapter 14
What is organizational structure and design? - Chapter 15
How can one create and mantain an organzational culture? - Chapter 16
How can change be achieved in organizations? - Chapter 17
Year of publication
More summaries and study notes about the Essentials of Organizational Behavior

What is organizational behavior? - Chapter 1

Why is organizational behavior important?

To understand the importance of organizational behavior, it is important to look at history. Until the 1980s, business schools focused on the technical aspects of management, such as economics, financing and quantitative techniques. Human behavior and skills to deal with people were not seen as very important. But, since then, business schools became aware of the fact that interpersonal skills are very important when it comes to a manager's effectiveness. A lack of interpersonal skills can even lead to the top reason why employees fail to advance in their position.

In organizational behavior, one of the key principles is to improve interpersonal skills. When managers have good developed interpersonal skills, this will lead to attraction of more high-performing employees for the organizations. A second important benefit of studying organizational behavior is that it can help to make a workplace great, instead of just good. And, since it is known that companies that are seen as a 'good place to work' generate superior financial performance, it is good to make companies a good place to work. Thirdly, the quality of workplace relationships has strong connections to things such as job satisfaction, stress and turnover. Social relationships among coworkers and supervisors is also strongly related to overall job satisfaction, lower stress at work and lower intentions to quit. The fourth benefit of having knowledge about organizational behavior is that it can foster social responsibility awareness. This is important because corporate social responsibility (CSR) is an important topic. CSR will be discussed in Chapter 2.

Management and organizational behavior

The role of a manager is becoming increasingly demanding. Contemporary, it seems common that

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BulletPointsummary per chapter with the 14th edition of Essentials of Organizational Behavior by Robbins & Judge - Chapter

What is organizational behavior? - BulletPoints 1
What are attitudes and how do they influence behavior? - BulletPoints 2
What is the role of emotions in organizational behavior? - BulletPoints 3
How is personality relevant in organizational behavior? - BulletPoints 4
What are perceptual processes? - BulletPoints 5
What is the value of diversity? - BulletPoints 6
What is basic motivation? - BulletPoints 7
How can we apply motivation on the organizational behavior? - BulletPoints 8
What is communication? - BulletPoints 9
What are groups? - BulletPoints 10
What are teams? - BulletPoints 11
What are the characteristics of a leader? - BulletPoints 12
What is the role of politics and power in organizations? - BulletPoints 13
What is conflict in organizations? - BulletPoints 14
What is organizational structure and design? - BulletPoints 15
How can one create and mantain an organzational culture? - BulletPoints 16
How can change be achieved in organizations? - BulletPoints 17

What is organizational behavior? - BulletPoints 1

In organizational behavior, one of the key principles is to improve interpersonal skills. When managers have good developed interpersonal skills, this will lead to attraction of more high-performing employees for the organizations. A second important benefit of studying organizational behavior is that it can help to make a workplace great, instead of just good. And, since it is known that companies that are seen as a 'good place to work' generate superior financial performance, it is good to make companies a good place to work. Thirdly, the quality of workplace relationships has strong connections to things such as job satisfaction, stress and turnover. Social relationships among coworkers and supervisors is also strongly related to overall job satisfaction, lower stress at work and lower intentions to quit. The fourth benefit of having knowledge about organizational behavior is that it can foster social responsibility awareness. This is important because corporate social responsibility (CSR) is an important topic. CSR will be discussed in Chapter 2.
Organizational behavior studies the impact of three determinants of behavior within organizations: individuals, groups and structure. The goal of organizational behavior is to make organizations more effective, by using knowledge about these three determinants of behavior within organizations. In other words, organizational behavior is the study of people in organizations and the way that their actions affect the organization. Organizational behavior is especially concenred with employment-related situations, such as job satisfaction, absenteeism, employment turnover, productivity, human performance and management.
The core topics in organizational behavior are: motivation; leader behavior and power; interpersonal communication; group structure and processes; attitude development and perception; change processes; conflict and negotiation and work design.
There is a difference between effective and succesful managers. Effective managers are

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Examtests with the 14th edition of Essentials of Organizational Behavior - Robbins & Judge

What is organizational behavior? - Practice questions 1
What are attitudes and how do they influence behavior? - Practice questions 2
What is the role of emotions in organizational behavior? - Practice questions 3
How is personality relevant in organizational behavior? - Practice questions 4
What are perceptual processes? - Practice questions 5
What is basic motivation? - Practice questions 7
How can we apply motivation on the organizational behavior? - Practice questions 8
What is communication? - Practice questions 9
What are groups? - Practice questions 10
What are the characteristics of a leader? - Practice questions 12
What is the role of politics and power in organizations? - Practice questions 13
What is conflict in organizations? - Practice questions 14
What is organizational structure and design? - Practice questions 15
How can one create and mantain an organzational culture? - Practice questions 16
How can change be achieved in organizations? - Practice questions 17

What is organizational behavior? - Practice questions 1

Questions

Question 1

What is organisational behaviour?

Answers

Question 1

It is an interdisciplinary field which tries to better understand how to manage employees.

What are attitudes and how do they influence behavior? - Practice questions 2

Questions

Question 1

What are the three components of attitudes?

Question 2

Other than attitudes, which other two variables can explain behavior?

Answers

Question 1

A cognitive component, affective component and a behavioral component

Question 2

Subjective norm and observed behavioral control

What is the role of emotions in organizational behavior? - Practice questions 3

Questions

Question 1

What is the difference between emotions and affect?

Answers

Question 1

Emotions are complex human personal reactions on situations or events. Affection is a more general feeling which contains emotions as well as moods.

How is personality relevant in organizational behavior? - Practice questions 4

Questions

Question 1

What are the different personality types?

Question 2

What is the difference between instrumental and terminal values?

Question 3

Schwartz distinguishes two dimensions of values. Which two dimensions are these?

Self-transcendence - self-enhancement ; openness to change - conservation
Personal values - social values ; moral values - competence values
Security - self-direction ; achievement - benevolence
Instrumental values - terminal values; extrinsic values - intrinsic values

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Summary of Essentials of Organizational Behavior - Robbins & Judge - 12th edition

Chapter 1. Introduction to Organizational Behavior
Chapter 2. Diversity in Organizations
Chapter 3. Job attitudes and satisfaction
Chapter 4. Moods, Emotions, and Organizational behavior
Chapter 5. Personality Traits and Work Values
Chapter 6. Individual perception and decision making
Chapter 7. Motivation I: basis concepts
Chapter 8. Motivation II: Applied Concepts
Chapter 9. Groups
Chapter 10. Teams
Chapter 11. Communication Process
Chapter 12. Leadership
Chapter 13. Power and Politics
Chapter 14. conflict and negotiations
Chapter 15. Structure and Organizational Behavior
Chapter 16. Organizational culture
Chapter 17. Organizational Change

Chapter 1. Introduction to Organizational Behavior

Organizational behavior (OB): The study field of how individuals, people, groups and structure behave and act in organizations.

The study field is individuals, groups of people and the structure of the people and groups within the organization. The purpose of OB is to obtain information and knowledge about the behavior of an organization so they can work more efficient and effective.

OB’s core themes:

Motivation
Leader behavior and power
Interpersonal communication
Group structure and process
Personality, emotions and values
Attitude development and perception
Change processes
Conflict and negotiation
Work design

Systematic study: Study that looks at relationships, and let’s scientific evidence helps us find causes, effects and conclusions.

Evidence based management (EBM): Management that uses scientific evidence to make decisions.

Organizational behavior is built on contributions from a number of behavioral disciplines:

Psychology: A study of the behavior of humans. With contributions to learning, motivation, personality, job satisfaction and work design. (Micro-level)
Social psychology: How people focus on each other and influence each other in a social way. With contributions to behavioral change, attitude change, communication, power and intergroup behavior. (Micro-level)
Sociology: The study of how people react and what their relations are with culture, environment and organizations.

With contributions to communication, intergroup behavior, organizational technology, change and culture (Macro-level)

Anthropology: The study of people and their activities in groups, cultures and different countries. With contributions to comparative values, attitudes, organizational culture and power. (Macro-level)

Contingency variables: Variables that lead to each other, but with special conditions. ‘One’ leads to ‘two’ under the condition that ‘three’.

There are some opportunities for Organizational Behavior, which make it important to look at OB. These challenges include:

Responding to the Economic Pressures
Responding to Globalization: where there is an increased amount of foreign assignments, more different cultures and countries with low-cost labor. Globalization: Focuses on the differences of people in different countries.
Managing workforce diversity. Workforce diversity: Differences and similarities of people within an organization. This could be in terms of cultural background, sex, race, religion, etc. These differences should be taking into account to adapt to

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Robbins & Judge: samenvattingen en studiemateriaal voor Essentials of Organizational Behavior

Samenvattingen en studiemateriaal voor Essentials of Organizational Behavior door Robbins & Judge

Samenvatting bij de 14e druk van Essentials of Organizational Behavior van Robbins & Judge

TentamenTests bij de 14e druk van Essentials of Organizational Behavior van Robbins & Judge

BulletPointsamenvatting per hoofdstuk bij de 14e druk van Essentials of Organizational Behavior van Robbins & Judge - Chapter

Essentials of Organizational Behavior - Robbins & Judge - 12e druk

Samenvatting gedrag en organisaties 10e druk - Robbins en Judge

Samenvatting Gedrag in organisaties (Robbins & Judge)

Samenvatting Organizational Behaviour (Robbins, Judge & Campbell)

The Robbins & Judge Bundle: summaries for Essentials of Organizational Behavior

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1200 keer gelezen

Bedrijfskunde en economie - Thema

Communication, marketing, pr and sales - Theme

International relations and international organizations - Theme

WorldSupporter: register with JoHo WorldSupporter

SPOTLIGHT NL

Samenvattingen: de beste studieboeken voor bedrijfskunde en economie samengevat

Samenvattingen van de beste studieboeken voor bedrijfskunde en economie

Waar gaat de pagina over?

Inhoud: een selectie van samenvattingen van de beste studieboeken voor bedrijfskunde en economie
Studiegebieden: groei, management, marketing, markten, financien, organisatiekunde, vraag en aanbod, welvaart.
Taal: Nederlands, English
Toegang: Openbaar, Exclusive

Hoe kan je verder?

Lees verder voor de uitgelichte samenvattingen
Klik op het onderwerp van je interesse , en gebruik vervolgens de links om naar de samenvattingen te gaan

Accounting and Boekhouding: De beste studieboeken samengevat

Samenvattingen en studiehulp bij Accounting en Boekhouding

Wat zijn accounting en boekhouding?

Accounting en boekhouding zijn twee termen die vaak door elkaar worden gebruikt. Beide verwijzen naar het systematisch vastleggen, verwerken en rapporteren van financiële gegevens van een organisatie. Het doel is inzicht te geven in de financiële gezondheid en prestaties van de organisatie.

Wat zijn de beste boeken die voor accounting en boekhouding zijn samengevat?

Lees verder voor alle uitgelichte boeksamenvattingen

Boeksamenvatting bij de 14e druk van Accounting Information Systems van Romney en Steinbart

Boeksamenvatting bij de 11e druk van Boekhouden geboekstaafd 1 van Fuchs en Van Vlimmeren

Boeksamenvatting bij de 9e druk van Boekhouden geboekstaafd deel 2 van Broerse, Heslinga en Schauten

Boeksamenvatting bij Boekhouden geboekstaafd 3 van Fuchs en Van Vlimmeren

Boeksamenvatting bij de 11e druk van Financial Accounting van Needles en Powers

Boeksamenvatting bij de 2e druk van Financial Accounting & Reporting van Collins en McKeith

Boeksamenvatting bij de 6e druk van Financieel management van non-profit organisaties van van Groot en van Helden

Boeksamenvatting bij Fundamentals of Corporate Finance van Brealey

Boeksamenvatting bij de 6e druk van Grondslagen van Auditing & Assurance van van Kollenburg en Majoor

Boeksamenvatting bij de 2e druk van Jaarrekeninglezen voor juristen van De Geus en Scholten

Boeksamenvatting bij Jaarverslaggeving van Epe en Koetzier

Boeksamenvatting bij de 1e druk van Management Accounting for Business Decisions van Seal

Boeksamenvatting bij de 1e druk van Thema’s in Management Accounting van De Boer

Boeksamenvatting bij Financial Markets and Corporate Strategy van Hillier

Summary with the 11th edition of Financial Accounting by Needles and Powers

Summary with the 8th edition of Fundamental Managerial Accounting Concepts by Edmonds

Summary with Financial Markets and Corporate Strategy by Hillier

Summary with the 1st edition of Fundamentals of Corporate Finance by Hillier

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Economie en economische wetenschappen: De beste studieboeken samengevat

Samenvattingen en studiehulp bij Economie en economische wetenschappen

Wat zijn economie en economische wetenschappen?

De economie verwijst naar het systeem van productie, distributie en consumptie van goederen en diensten binnen een bepaald gebied of land. Economische wetenschappen, of economie in het kort, is de academische discipline die bestudeert hoe individuen, bedrijven en overheden keuzes maken over de allocatie van middelen en de gevolgen van deze keuzes voor het algemene economische welzijn.

Wat zijn de beste boeken die voor economie en economische wetenschappen zijn samengevat?

Lees verder voor alle uitgelichte boeksamenvattingen

Boeksamenvatting bij de 5e druk van Consumer Behavior van Hoyer

Boeksamenvatting bij Economic Methodology van Boumans en Davis

Boeksamenvatting bij de 3e druk van Economics van Taylor en Mankiw

Boeksamenvatting bij de 3e druk van Essentials of economics van Brue

Boeksamenvatting bij Fundamentals of Corporate Finance van Brealey

Boeksamenvatting bij de 2e druk van Institutionele economie: een optiek op organisatie- en sturingsvraagstukken van Hazeu

Boeksamenvatting bij International economics van Marrewijk

Boeksamenvatting bij Macroeconomics van Mankiw

Boeksamenvatting bij Macro-economische ontwikkelingen en bedrijfsomgeving van Marijs en Hulleman

Boeksamenvatting bij Microeconomics van Pindyck en Rubinfield

Boeksamenvatting bij de 2e druk van Principles of Marketing Engineering van Lilien

Boeksamenvatting bij de 3e druk van Principles of Economics van McDowell

Boeksamenvatting bij de 6e druk van Recht en Efficiëntie: Een inleiding in de economische analyse van het recht van Van Velthoven en Van Wijck

Summaries: the best textbooks for economy and economic sciences summarized

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Financiën en financieel beheer: De beste studieboeken samengevat

Samenvattingen en studiehulp bij Financiën en financieel beheer

Wat is financiën en financieel beheer?

Financiën verwijzen naar het beheer van geld en andere bezittingen, inclusief activiteiten zoals sparen, investeren, lenen en budgetteren. Financieel beheer omvat het strategisch plannen, organiseren, leiden en controleren van financiële middelen om de doelstellingen van een organisatie te bereiken en haar waarde te maximaliseren.

Wat zijn de beste boeken die voor financiën en financieel beheer zijn samengevat?

Lees verder voor alle uitgelichte boeksamenvattingen

Boeksamenvatting bij de 10e druk van Basisboek Bedrijfseconomie van Koetzier en Brouwers

Boeksamenvatting bij de 8e druk van Externe verslaggeving van Klaassen, Hoogendoorn en Vergoossen

Boeksamenvatting bij de 3e druk van Financial management core concepts van Brooks

Boeksamenvatting bij de 6e druk van Financieel management van non-profit organisaties van van Groot en van Helden

Boeksamenvatting bij Financial Markets and Corporate Strategy van Hillier

Boeksamenvatting bij Fundamentals of Corporate Finance van Brealey

Boeksamenvatting bij de 1e druk van Management Accounting for Business Decisions van Seal

Summary with the 4th edition of Business Analysis and Valuation by Palepu

Summary with the 2nd edition of Financial Management core concepts by Brooks

Summary with the 1st edition of Fundamentals of Corporate Finance by Hillier

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Internationale Bedrijfskunde en Strategie: De beste studieboeken samengevat

Samenvattingen en studiehulp bij Internationale Bedrijfskunde en Strategie

Wat is internationale bedrijfskunde en strategie?

Internationale bedrijfskunde is de studie en praktijk van het besturen van bedrijven in een wereldwijde context. Het richt zich op het begrijpen van verschillende culturen, economieën en markten om succesvol zaken te doen over de grenzen heen. Internationale strategie is een plan van aanpak dat een bedrijf volgt om zijn doelen te bereiken op de wereldmarkt. Het houdt rekening met de specifieke uitdagingen en kansen die internationale handel met zich meebrengt.

Wat zijn de beste boeken die voor internationale bedrijfskunde en strategie zijn samengevat?

Lees verder voor alle uitgelichte boeksamenvattingen

Boeksamenvatting bij Business History: complexities and comparisons van Amatori en Colli

Boeksamenvatting bij International economics van Marrewijk

Boeksamenvatting bij de 5e druk van Operations and Supply Chain Management, The Core van Jacobs en Chase

Summary with the 4th edition of Business Ethics: Managing corporate citizenship and sustainability in the age of globalization by Crane and Matten

Summary of the 4th edition of Cross-Cultural Management by Thomas and Peterson

Summary of Global Business by Peng: 4th edition, with extra short summary and examtips

Summary with the 5th edition of Global Political Economy by O'Brien and Williams

Summary with the 2nd edition of International Business Strategy by Verbeke

Summary of International Economics by Pugel

Summary with the 2nd edition of International Economics and Business: Nations and Firms in the Global Economy by Beugelsdijk

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Management en Leiderschap: De beste studieboeken samengevat

De beste studieboeken samengevat voor Management en Leiderschap

Wat is Management en Leiderschap?

Management richt zich op het plannen, organiseren en controleren van bedrijfsactiviteiten om doelen te bereiken, terwijl leiderschap gaat over het inspireren en motiveren van mensen om samen te werken aan een gemeenschappelijk doel.

Wat zijn de beste boeken die voor Management en Leiderschap zijn samengevat?

Lees verder voor alle uitgelichte boeksamenvattingen

Boeksamenvatting bij de 11e druk van Analyse van Bedrijfsprocessen van in 't Veld en Slatius

Boeksamenvatting bij Business History: complexities and comparisons van Amatori en Colli

Boeksamenvatting bij de 9e druk van Contemporary Strategy Analysis van Grant

Boeksamenvatting bij de 6e druk van Designing Effective Instruction van Morrison

Boeksamenvatting bij de 3e druk van Exploring Strategic Change van Balogun e.a.

Boeksamenvatting bij de 7e druk van Economics of Strategy van Besanko e.a.

Boeksamenvatting bij Feilloos adviseren van Block

Boeksamenvatting bij de 4e druk van Images of organization van Morgan

Boeksamenvatting bij de 8e druk van Information Systems Today: Managing in the Digital World van Valacich en Schneider

Boeksamenvatting bij de 8e druk van Leadership: Theory and Practice van Northouse

Boeksamenvatting bij de 8e druk van Leadership in Organizations van Yukl

Boeksamenvatting bij de 1e druk van Management and Organization van Paul en Peet

Boeksamenvatting bij de 3e druk van Management Science Modeling van Albright en Winston

Boeksamenvatting bij de 5e druk van Operations and Supply Chain Management, The Core van Jacobs en Chase

Samenvatting van Organization Development and Change van Cummings en Worley - 10e druk

Boeksamenvatting bij de 7e druk van Organizational Theory, Design, and Change van Jones

Samenvatting van Our Iceberg is melting van Kotter en Rathgeber

Boeksamenvatting bij de 8e druk van Projectmanagement: een professionele aanpak van evenementen van Verhaar

Summary with the 9th edition of Contemporary Strategy Analysis by Grant

Summary with the 4th edition of Organisational Behaviour by Buelens, Sinding and Waldstrom

Summary of Organisation Theory: Concepts and Cases by Robbins and Barnwell: 5th edition

Summary with the 8th edition of Information Systems Today: Managing in the Digital World by Valacich and Schneider

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Onderzoeksmethoden en statistiek met bedrijfskunde en economie: De beste studieboeken samengevat

Samenvattingen en studiehulp bij Onderzoeksmethoden en statistiek met bedrijfskunde en economie

Inhoudsopgave

Nederlands:

Samenvatting bij het boek: Business Research Methods van Blumberg - 4e druk
Samenvatting bij het boek: Economic Methodology van Boumans en Dave
Samenvatting bij het boek: Introduction to the Practice of Statistics van Moore e.a. - 10e druk
Samenvatting bij het boek: Managerial Statistics van Keller - 9e druk
Samenvatting bij het boek: Research Methods for Business Students van Saunders - 6e druk
Samenvatting bij het boek: Statistics for Business and Economics van Newbold - 9e druk

Engels:

Summary with the book: Introduction to the Practice of Statistics by Moore a.o. - 10th edition
Summary with the book: Statistics for Business and Economics by Newbold - 9th edition
Summary with the book: Essential Mathematics for Economic Analysis by Sydsaeter and Hammond - 4th edition

Over Onderzoeksmethoden en statistiek met bedrijfskunde en economie

Onderzoeksmethoden en statistiek zijn essentiële tools binnen de bedrijfskunde en economie, waarmee we data kunnen verzamelen, analyseren en interpreteren om gefundeerde beslissingen te nemen en complexe vraagstukken op te lossen.

Boeksamenvatting bij de 4e druk van Business Research Methods van Blumberg

Boeksamenvatting bij Economic Methodology van Boumans en Davis

Samenvatting van Introduction to the Practice of Statistics van Moore e.a. - 10e druk - Exclusive

Boeksamenvatting bij de 9e druk van Managerial Statistics van Keller

Boeksamenvatting bij de 6e druk van de Research Methods for Business Students van Saunders

Boeksamenvatting bij de 9e druk van Statistics for Business and Economics van Newbold

Summary of Introduction to the Practice of Statistics by Moore a.o. - 10th edition - Exclusive

Summary with the 9th edition of Statistics for Business and Economics by Newbold

Summary with the 4th edition of Essential Mathematics for Economic Analysis by Sydsaeter and Hammond

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Personeelsmanagement en Organisatiegedrag: De beste studieboeken samengevat

Samenvattingen en studiehulp bij Personeelsmanagement en Organisatiegedrag

Wat is personeelsmanagement en organisatiegedrag?

Personeelsmanagement richt zich op het beheren van menselijke resources binnen een organisatie. Organisatiegedrag bestudeert hoe individuen en groepen zich binnen een organisatie gedragen en hoe dit de prestaties beïnvloedt.

Wat zijn de beste boeken die voor personeelsmanagement en organisatiegedrag zijn samengevat?

Lees verder voor alle uitgelichte boeksamenvattingen

Boeksamenvatting bij de 1e druk, 7e heruitgave van Campus Handboek Human Resource Management: Back to Basics van Lievens

Boeksamenvatting bij de 5e druk van Gesprekken in organisaties van Van Der Molen en Gramsbergen-Hoogland

Boeksamenvatting bij de 10e druk van Human Resource Management: Gaining a Competitive Advantage van Noe

Summary with the 7th edition of Applied Psychology in Human Resource Management by Cascio and Aguinis

Summary Essentials of Organizational Behavior by Robbins & Judge - 14th

Summary with the 2nd edition of Introduction to Human Resource Management by Banfield and Kay

Summary with the 5th edition of Organizational Change by Senior and Swailes

Summary with the 4th edition of Organisational Behaviour by Buelens, Sinding and Waldstrom

Summary with Personnel Economics In Practice by Gibbs and Lazear

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2113 keer gelezen

Organizational Behavior: samenvattingen en studiehulp voor Organisatiegedrag - Bundel

Deze bundel bevat de meest favoriete samenvattingen, collegenotities en oefenexamens voor de studie Organisatiegedrag

Business and Economics - Theme

Summaries, study notes, internships, tips and tools for study and work in business and economics

Begrippenlijst bij Organizational Behaviour van McShane en Von Glinow

Hoofdstuk 1
Hoofdstuk 2
Hoofdstuk 3
Hoofdstuk 4
Hoofdstuk 5
Hoofdstuk 6
Hoofdstuk 7
Hoofdstuk 8
Hoofdstuk 9
Hoofdstuk 10
Hoofdstuk 11
Hoofdstuk 12
Hoofdstuk 13
Hoofdstuk 14
Hoofdstuk 15

Hoofdstuk 1

Organisaties en organisatorisch gedrag	Groepen mensen die gezamenlijk naar een bepaald doel toewerken en het gedrag dat binnen deze groepen mensen plaatsvindt, ofwel wat men doet, voelt en denkt over de organisatie.
Organisatorisch geheugen	Het opslaan en behouden van het intellectueel kapitaal.
Open systemen	Een perspectief dat ervan uitgaat dat organisaties constant in contact staan met hun omgeving. De organisatie is afhankelijk van de input van de omgeving en verandert deze door de output van de organisatie. Dit systeem bestaat uit subsystemen die input in output veranderen.
Kennis management	Elke gestructureerde activiteit die bijdraagt aan capaciteit om kennis te delen, vergaren en gebruiken ter bevordering van het succes van de organisatie. De kennis binnen het bedrijf heet intellectueel kapitaal, een begrip dat we kunnen opdelen in persoonlijk, structureel en relationeel kapitaal.
Werkgerelateerd gedrag	Hieronder worden vijf soorten gedragingen verstaan. Taakgericht gedrag, doelgericht gedrag dat de doelen van de organisatie nastreeft. Organisatorisch burgerschap: de betrokkenheid met de organisatie, die bijvoorbeeld de hoeveelheid hulp bepaalt die wordt verleend aan collega’s. Contraproductief gedrag, gedrag dat tegen de doelen van de organisatie inwerkt. Blijven bij de organisatie, het blijven bij de organisatie is van belang om doelen te behalen. Werkaanwezigheid, als mensen ontevreden of gestrest zijn zal de absentie toenemen.
Vier nieuwe trends op de werkplek	Globalisatie: economische, sociale en culturele bindingen tussen mensen uit verschillende delen van de wereld. Werkplek diversiteit: een afspiegeling van de maatschappij op de werkplek. Kan opgedeeld worden in het oppervlakkige niveau en verdiepende niveau. Werk- leven balans: verwijst naar de balans tussen het werk en privéleven van de werknemer. Steeds meer mensen een parttime of een 24/7 baan. Virtueel werk: is een vorm van arbeid waarbij werknemers hun werk uitvoeren op een andere plek dan de traditionele fysieke werkplek. Hierbij wordt vaak gebruik gemaakt van een computer.

Vier principes die ten grondslag liggen aan onderzoek naar organisatorisch gedrag

Multidisciplinaire principe: er moet naar verschillende disciplines gekeken worden om een uitspraak te kunnen doen over organisatorisch gedrag.
Systematisch onderzoeksprincipe: op een wetenschappelijke manier wordt er onderzoek gedaan naar gedragingen op de werkvloer.
Contingentie principe: verschillende acties hebben verschillende consequenties in verschillende contexten.
Verschillende niveaus van analyse principe:

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Organizational Behavior: summaries and study notes for Organizational Behavior - Bundle

This bundle contains the most favorite Summaries, Lecture Notes and Practice Exams for thestudy of Organizational Behavior

Summary Organizational Behavior by Robbins and Judge

Organizational Behavior by Mcshane, S. (8th edition) a summary

Organizational Behaviour, emerging knowledge and practice for the real world, by S. McShane, M. Von Glinow (fifth edition) – Book summary

Understanding and managing organizational behavior - George & Jones - 6th edition

Summary Organizational change - An action-oriented toolkit by Cawsey

Business and Economics - Theme

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1923 keer gelezen

Marketing Bundles: summaries and study notes for The Netherlands

This bundle contains Summaries, Lecture Notes and Practice Exams for marketing and International Marketing, for IB and other business studies

Boeksamenvatting bij Principes van marketing van Kotler

Samenvatting Principes van marketing (Kotler), deel 1

Samenvatting Principes van marketing (Kotler), deel 2

Samenvatting Principes van marketing (Kotler), deel 3

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Boeksamenvatting bij Hoofdstukken 3 en 4 van Principles of Marketing Engineering van Rangaswamy

Hoofdstuk 3 – Segmenteren en targeting
Hoofdstuk 4 – Positionering
Jaargang

Hoofdstuk 3 – Segmenteren en targeting

Klanten verschillen in veel opzichten. Door segmentatie hoeft er geen algemeen programma te zijn voor alle klanten, maar er hoeft ook geen uniek programma te zijn voor elke klant.

Markt segment: een groep van huidige of potentiële klanten waarvan verwacht kan worden dat ze op de zelfde manier reageren op een product of service.

Markt segmentatie: het bedrijfsproces van het vinden van groepen van klanten die gelijk zijn op bepaalde, relevante criteria voor het bedrijf en zijn strategische context, zoals behoeftes, hoe ze een aanbieding waarderen, gedrag, leeftijd, sekse en inkomen. En hoe ze verschillen van andere groepen op deze criteria.

Er zijn drie fundamentele factoren die de mogelijkheid geven voor een bedrijf om een markt succesvol te segmenteren.

Heterogeniteit van de benodigdheden en behoefte van de klant.
Hoewel klanten heterogeen kunnen zijn, moeten ze clusteren in specifieke groepen waarbinnen de behoeften van deze klanten meer vergelijkbaar met die van andere klanten in die groep zijn, dan aan de behoeften van klanten in andere groepen
De totale kosten van het bedienen van een segment moeten gelijk zijn of lager dan de prijs die ze willen betalen.

Segmentatie is de eerste stap in het proces van segmenteren, targeting en positioneren (STP). Segmenteren is groepen klanten maken die dezelfde, behoeftes hebben en hetzelfde reageren. Targeting bepaald welke groep een bedrijf moet proberen te dienen en hoe. Positioneren behandelt hoe goed het aanbod van het bedrijf concurreert met andere aanbiedingen in het beoogde segment.

Voordelen van het STP zijn:

Door te focussen op het tegemoetkomen van de behoeftes van de klant, kan een bedrijf meer waarde leveren voor deze klanten.
Klanten die meer waarde waarnemen bij een specifiek merk, zullen een sterkere voorkeur hebben voor dit merk.
Als een bedrijf goede waarde blijft geven aan de klanten, zullen ze loyaal worden aan het merk. Hierdoor zullen ze hier meer kopen en dit communiceren naar potentiele andere klanten.
Sterke merkloyaliteit kan leiden tot een vergroot marktaandeel en kan een barrière vormen voor concurrenten.
Sterke merkloyaliteit vereist minder marketing resources om marktaandeel te behouden.

Om management vragen te beantwoorden wordt een Marketing Engineering segmentatie model gebruikt. The markt segmenten van het model voldoen idealiter aan drie condities:

Homogeniteit: de mate waarin de potentiële klanten in een segment hetzelfde reageren op marketing variabelen en verschillen van andere groepen klanten.
Parsimony: de mate waarin de segmentatie alle klanten een uniek target zou kunnen maken.
Accesibility: de mate waarin de marketeers segmenten apart kunnen bereiken door observeerbare karakteristieken van het segment.

Segmentatie bestaat uit twee fases:

Fase 1: segmenteer de markt door de basis variabelen (behoeftes van klanten etc.)
Fase 2: beschrijf de markt segmenten door variabelen die het bedrijf helpen

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Begrippenlijst bij de 14e druk van Principles of marketing van Kotler

Hoofdstuk 1 - Marketing
Hoofdstuk 2 - Strategie
Hoofdstuk 3 – De omgeving
Hoofdstuk 4 - Consumenten
Hoofdstuk 5 – Zakelijk koopgedrag
Hoofdstuk 6 – Marketing strategie
Hoofdstuk 7 – Producten, diensten en merken
Hoofdstuk 8 – Ontwikkeling van nieuwe producten
Hoofdstuk 9 - Prijs
Hoofdstuk 10 - Prijsstrategieën
Hoofdstuk 11 - Marketingkanalen
Hoofdstuk 12 - Retail
Hoofdstuk 13 - Communiceren
Hoofdstuk 14 - Adverteren
Hoofdstuk 15 – Persoonlijke verkoop
Hoofdstuk 16 – Directe en online marketing
Hoofdstuk 17 – Competitieve voordelen
Jaar van uitgave

Hoofdstuk 1 - Marketing

- Marketing: Het proces waarbij bedrijven waarde creëren voor consumenten en sterke klantrelaties opbouwen, zodat ze daar waarde terug voor krijgen. Marketing is niet alleen adverteren, maar ook klanten tevreden stellen.

Het simpele model van het marketingproces:

Zie fig.1 in de bijlage voor de illustratie

In de eerste vier stappen wordt er waarde gecreëerd voor de klanten, in de vijfde stap wordt de waarde van de klanten bemachtigd.

Consumenten hebben behoeften (needs), eisen (demands) en hun wil (wants.) Het verschil tussen deze drie is vrij simpel: een persoon heeft behoefte aan eten, maar wil graag een Whopper. Eisen kunnen gesteld worden wanneer de consument de afnemersmacht heeft. Dan verandert de wil in een eis. Bedrijven moeten dit verschil goed begrijpen en hierop inspelen. De behoeften en wensen kunnen beantwoord worden door de aanbiedingen van de markt: producten, diensten, informatie of ervaringen (market offerings.)

- Marketing myopia: De fout om meer aandacht te besteden aan het specifieke product, dan aan de voordelen en ervaringen van dit product. Een onderneming moet een product aanpassen op de behoeften en eisen van klanten.

- Market: Het geheel van de actuele en potentiële kopers van een product of dienst.

Het moderne model van het marketingproces:

Zie fig.2 in de bijlage voor de illustratie

- Marketing management: De kunst en wetenschap van het kiezen van markten en het bouwen van winstgevende relaties.

Een bedrijf moet een doelgroep kiezen, door de markt te verdelen in segmenten (consumentengroepen.) Uit deze segmenten kiest het bedrijf één of meer doelgroepen (target marketing.)

- Waardevoorstel (proposition): De voordelen of waardes die het bedrijf belooft te gaan leveren aan haar klanten.

- Productieconcept: Het idee dat consumenten producten die beschikbaar en goed betaalbaar zijn eerder kiezen. De organisatie moet zich daarom focussen op het verbeteren van de productie en de efficiëntie.

- Productconcept: Het idee dat consumenten producten die de meeste kwaliteit, prestaties en functies bieden eerder kiezen. De organisatie moet zich daarom focussen op het continu verbeteren van het product.

- Selling concept: Het idee dat consumenten een product of dienst niet genoeg kopen, als daar niet genoeg massaproductie en reclame voor is. Dit concept wordt vaak gebruikt voor goederen die consumenten niet zo snel zouden kopen: verzekeringen bijvoorbeeld. Het bedrijf moet de voordelen goed duidelijk maken. Inside-out perspectief.

- Marketing concept: Het behalen van organisatorische doelen hangt sterk samen met de kennis over behoeften en.....read more

De Kotler bundel: samenvattingen en studiehulp bij 'The Principles of Marketing' door Kotler en Armstrong

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International Marketing for IB: Summaries, lecture notes and practice exams - UG

This bundle contains Summaries, Lecture Notes and Practice Exams for the course International Marketing for IB, year 1 program at the University of Groningen.

International Marketing - IB - RUG - Lecture Notes

Summaries and study services for International Business Bachelor 1 at the University of Groningen

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Work abroad and working holidays - Theme

EXPLAINED

WorldSupporter FAQ: how to WorldSupporter, join and sign up?

Joining JoHo WorldSupporter and using the tools and services on JoHo WorldSupporter

WorldSupporter: what is JoHo WorldSupporter, how to join and how to contribute?

What is 'WorldSupporter'?

JoHo WorldSupporter is the online platform where individuals and organizations inspire and help each other on a local and global level
You can share and find everything you need to help another, travel responsibly, study well, develop yourself and work for an organization that creates a better world
You can gain knowledge, share experiences, answer questions, post comments and publish your own WorldSupporter resume
You can share your summaries, photos, blogs, journals, events, sustainable recipes and tips with others
You can create and share study materials with WorldSupporters from countries that lack access to educational resources,
You can share learning materials that can be used by volunteers helping out in schools around the world.
You can work with WorldSupporters from over 150 countries to help make the world around you a better and more tolerant place.

What is a 'WorldSupporter account and Profile'?

A WorldSupporter account can be created in minutes and is linked to your Personal WorldSupporter profile.
Your WorldSupporter profile:
- acts as your own platform for all the content you create or collect on WorldSupporter,
- shows all content recently created by the organizations, groups and individuals you personally follow,
- shows what you contribute to the world around you.

What do you need to do to join, register and get started?

to use WorldSupporter for free, you can create an acoount and follow your favorite subject or supporters
to support and use WorldSupporter: go to www JoHo.org, and join as a JoHo WorldSupporter member.
to use all summaries: go to go to www JoHo.org and join JoHo WorldSupporter Member with full online access to all summaries and content
for a profile on WorldSupporter: go to the login page page or use the 'sign in' link in the menu
for login: go to the login page to log in or use the 'sign in' link in the menu, visible on every page

Join JoHo WorldSupporter >>

WorldSupporter: toolkit for adding and using content on WorldSupporter

WorldSupporter FAQ: how to WorldSupporter, join and sign up?

WorldSupporter: what is the JoHo WorldSupporter mission, vision and concept?

Discover The World of JoHo..

What is the JoHo mission, vision and concept?
What is the JoHo target group?
What are the core JoHo themes?
How can JoHo support you?
How can you support JoHo?
What have JoHo and JoHo donors already achieved?
What does the World of JoHo consist of?
How can you use JoHo?
What is the meaning of the term JoHo?

What is the JoHo mission, vision and concept?

Mission & Vision

JoHo wants to enable people and organizations to develop and collaborate better, thereby contributing to a tolerant, tolerant and sustainable world.
Support is provided for personal development and international collaboration is stimulated via online platforms and physical support centers.

Concept

As a JoHo donor, subscriber or insured you support the objectives of JoHo. JoHo then supports you with tools, coaching and benefits in the field of personal development and international activities.
JoHo's core services are: study assistance, competence development, coaching and insurance mediation when you leave abroad.

What is the JoHo target group?

Core target groups

Travelers, volunteers, workers, emigrants, and everyone involved in the world around them.
Young people, students, interns, and anyone who wants to develop themselves further.
Projects, initiatives and organizations that are committed to international cooperation.

What are the core JoHo themes?

Personal development: Learning, Studying, Working, Applying, Entrepreneurship, Initiating.
International cooperation: Help, Travel, Arrange, Emigrate, Immigrate & Inspire.

How can JoHo support you?

In addition to the support you can provide to JoHo, JoHo supports you with tools, decision aid, advice and discounts on articles, insurance, travel, activities, training, facilities, summaries and media use.

How can you support JoHo?

By using the JoHo products and services you automatically support the goals of JoHo.
You can also join JoHo online or in the support center as a donor or subscriber
JoHo donors make it possible for JoHo to have been committed to successful projects in the field of development cooperation, knowledge sharing and talent development for years. Anyone who supports JoHo can also contribute to the projects and make use of knowledge, decision aid and discounts.

What have JoHo and JoHo donors already achieved?

For an idea of the direct and indirect effects that you contribute to as a JoHo subscriber, donor and Worldsupporter, read more on the page with featured JoHo projects, initiatives, results and impact

What does the World of JoHo consist of?

JoHo WorldSupporter: The JoHo platform for those who also want to do something for others, an online community and marketplace for global citizens, volunteers and involved companies.
JoHo Insurances: The JoHo platform for all your insurance, security measures, visa matters, vaccinations & arrangements for short and long stays abroad.
JoHo Memberships: The JoHo platform for personal development with tools for study, internship, work, travel and emigration.
JoHo Partnerships: The JoHo platform where organizations are enabled to bring their projects, activities and vacancies to the attention of a target group that wants to mean something for the world around them.

How can you use JoHo?

You can explore the World of JoHo through JoHo support centers, the online platforms and the events.
Visit a JoHo World Experience Center, make an online discovery trip, visit JoHo at an event, or contact us by phone.
Read about cooperation with and services of JoHo

What is the meaning of the term JoHo?

The term JoHo has had multiple meanings over the years. Today, reference is made to a more than 2,000-year-old quote from Ashoka. On the banks of the Ganges, the Indian visionary and ruler Ashoka tried to convince his people that all peoples on earth are equal and can learn from each other: "Life is a Journey to Open-mindedness, Helpfulness and Optimism."

WorldSupporter: what is the choice in memberships, and what kind of online access is available?

What forms of registration are possible and what kind of online access is available:

1 - Create a free WorldSupporter Profile.

You can join WorldSupporter for free by creating a WorldSupporter Profile.
- you will be able to add your WorldSupporter CV
- you will be able to follow your favorite topics
- you can access all content with the access level 'Public' uploaded and created by other supporters
Create and account with free WorldSupporter profile (without membership and online access) >>

2 - Join as a JoHo WorldSupporter member with basic services

You can join WorldSupporter as a JoHo member to get access to basic services
- you can add messages and comments to help other supporters and get notifications
- you can access all content with the access level 'Member'
- you can request to contribute and add content
- you will be able to save and collect content made by other supporters
- you will be able to follow other supporters
- you will have access to all content with the access level 'WorldSupporters members', that is uploaded and made by other Supporters
- you are a valued donor who makes an additional contribution to JoHo WorldSupporter
Join as WorldSupporter member >>

3 - Join as a JoHo WorldSupporter member with extra services and online access

You can join WorldSupporter as a JoHo member with extra services and online access
- you will be able to use all basic services
- you will have access to all content, summaries and study assistance
- you can also access all content with the access level 'Exclusive' (for members with extra services and online access)
- you can add content and set it to 'Public' or 'Member'
- you can add content and set it to 'Private'
- you are a valued donor who makes an additional contribution to JoHo WorldSupporter
Join as WorldSupporter member with extra services and online access >>
Join as WorldSupporter member with extra service and online access (NL) >>

WorldSupporter FAQ: how to WorldSupporter, join and sign up?

WorldSupporter FAQ: questions and answers about summaries on WorldSupporter.org

Rules for content and contributions on WorldSupporter - Bundle

Become JoHo WorldSupporter member >>

WorldSupporter: what to do to get full online access for summaries and services on JoHo WorldSupporter.org?

How can you use JoHo WorldSupporter?

You can create a free account and follow your favorite subject or supporters (without extra services or online access to exclusives)
You can join as WorldSupporter member to get access to basic services (without extra services or online access to exclusives)
You can join as WorldSupporter member with extra services and online access to extra services and online access to exclusives: see also below

How do you get full online access to all summaries and exclusives on JoHo WorldSupporter.org?

Procedure:
- 1 - Go to JoHo.org/en/joinjoho, and join JoHo WorldSupporter by choosing a membership with online access
- 2 - Return to WorldSupporter.org and create an account with the same email address
- 3 - State your JoHo WorldSupporter Membership during the creation of your account
- 4 - Choose your favorite study, student organization or topic during the creation of your account
Start using the services:
- You have online access to all free + all exclusive summaries and study notes on WorldSupporter.org and JoHo.org
- You can use all services on JoHo WorldSupporter.org
- You can make use of the tools for work abroad, long journeys, voluntary work, internships and study abroad

Already an account?

In case you have previously created a WorldSupporter account then, after registering with JoHo, you can change your status on your WorldSupporter account to membership with full online access. Edit your account and see under 'Profile' for the change.
Note: Again, you must have used the same email address.

WorldSupporter NL: hoe krijg je volledige online toegang voor samenvattingen en services op JoHo WorldSupporter.org?

Join & Register (via JoHo.org)

WorldSupporter: what to do to register as a JoHo member and use WorldSupporter?

When you support JoHo...
....then JoHo will support you...
...and together we support worldsupporters and projects
How do you receive free subscription services when insured via JoHo?
How to choose and purchase a JoHo subscription services
Are you able to become a member without an IBAN/SEPA bank account?
What are the rules and guidelines?
What is your JoHo number?

When you support JoHo...

by joining as a JoHo member

By joining JoHo as a member, you support JoHo in all its activities in the areas of international cooperation and talent development
You can become a JoHo member by contributing €5.00 per calendar year

through the purchase of JoHo subscription services

You can obtain JoHo subscription services for €10, €15,00 or €20.00 per calendar year for extra services and discounts

by taking out (travel or health) insurance

By applying for a travel or health insurance via JoHo you do not only support JoHo, but also yourself
You pay less premium and you are able to use the services and discounts of a JoHo subscription for free

....then JoHo will support you...

with choice assistance & advice

concerning work, travel, study, inspiration and emigration

with organization profiles & vacancies

for full time jobs, part time jobs, volunteer work, internships, and work experience positions at home or abroad

with summaries & study support

such as printed and online study books, textbooks, professional literature, exams & practice questions, lecture notes, terms and readers

with discounts on items & gifts

concerning travel, study, work, inspiration and emigration

with discounts on activities & projects

such as air travel, holidays, volunteer work, language courses, and travelling

with discounts on insurances & advice

such as emigration insurances, travel insurances, and health insurances

...and together we support worldsupporters and projects

with personal development via worldsupporter.org and online tools
with international collaborations via projects in Africa, Asia, and South America
with bringing organizations and individuals into contact with each other to make each other stronger, more aware, and to inspire one another

How do you receive free subscription services when insured via JoHo?

Are you a member and do you take out a yearly continuous insurance via JoHo? Then you are able to use the services and discounts of the JoHo subscription for free
How does it work? Become a JoHo member and apply for your travel or health insurance via JoHo. As a JoHo member you will receive the benefits of the JoHo subscription

How to choose and purchase a JoHo subscription services

Purchasing JoHo subscription services

JoHo members can choose to purchase a subscription for choice assistance, advice, discounts, or extra support for JoHo
If you want to purchase subscription services, you are able to do so with the same form as the one to become a JoHo member
If you already are a JoHo member and want to change to, or add, a subscription, please fill out form for changing your membership

How does registering, logging in & creating a password work

As a new JoHo member you automatically receive an online account at joho.org, which you can activate with a link that you will receive in your mailbox

Read more at

FAQ regarding your JoHo accounts on JoHo.org and WorldSupporter

Are you able to become a member without an IBAN/SEPA bank account?

If you don't have an IBAN (international bank account number) with SEPA, but you still want to use membership services or support JoHo's projects and initiatives, including Smokey Tours, take a look at the page about International services

What are the rules and guidelines?

For changing personal data: please use the form for changing your membership or use the contact form
For cancelling or changing your membership and/or subscription: please use the form for the right processing
Rules and conditions regarding JoHo memberships and subscriptions can be found here

What is your JoHo number?

You can find your JoHo number at your My JoHo page as soon as you are logged in at joho.org
You need your JoHo number, for example, for obtaining the discounts on insurances, summaries, and at partner organisations
Have you lost your JoHo number? Please contact JoHo via the online contact forms or log in at joho.org and you will find your JoHo number at your account page on JoHo.org

WorldSupporter: what to do to cooperate and connect with JoHo WorldSupporter as an organization?

Cooperating with JoHo: supporting JoHo
Cooperating with JoHo: being supported by JoHo
Cooperating with JoHo: insurances through JoHo
Cooperating with JoHo: benefits from JoHo's World Supporter platform

Cooperating with JoHo: supporting JoHo

Barterdeals

With a lot of organizations JoHo cooperates on a barter deal basis. This is a type of partnership where none of the two organizations pays or charges fees, or where lowest possibile fees are calculated
Starting-point within these kind of deals is that organizations work cost neutral and organizations exchange equally: advertorial-advertorial, banner-banner, flyer-flyer, etc

Sponsoring

Organizations can sponsor JoHo initiatives like World Supporter and The World Summary Bank
Organizations can sponsor JoHo partner initiatives like Smokey Projects

Subsidy requests

JoHo is a non-profit organization with limited usage of subsidy facilities
JoHo is always willing to have a look at joint subsidy requests, as long as there is a focus on talent development and international cooperation

Link exchange

Link exchanges are possible, JoHo has a special link exchange page
Most of all links are being exchanged with organizations offering a special value or discount for JoHo members

Media and JoHo logos

Are you thinking about supporting JoHo and promoting JoHo among your clients or visitors?
Please use JoHo logos, banners and texts of JoHo's media page

Interested?

Please contact JoHo via the contactform on JoHo.org with your proposition.

Cooperating with JoHo: being supported by JoHo

Foundations & Social Enterprises

If you run a foundation and/or social enterprise, please make use of JoHo's free Barter Membership system
Under this system, fees and costs have been reduced considerably to facilitate a lot of smaller (and sometimes bigger) colleague organizations making use of The World of JoHo
With a free Barter Membership also organizations with smaller budgets can profit from exposure in JoHo channels and JoHo facilities
Channels and facilities are being offered at, or sometimes even under, cost price

Projects aimed at International Development

If you run an international development project or business, please make use of JoHo's Barter Membership system and/or use JoHo's fee World Supporter platform
Are you an individual JoHo member? You can support your favorite international aid project through your membership, by transering facilities and services of your membership to this organization

Media

With several media JoHo partners on a barterdeal basis. This is a type of partnership where none of the two organizations pays or charges fees, or where lowest possible fees are calculated
Starting-point within these kind of deals is that organizations work cost neutral and organizations exchange equally: advertorial-advertorial, banner-banner, flyer-flyer, etc

Student organizations

Do you run or participate in a student organization? Please make use of JoHo's Barter Membership system to promote your organization in JoHo channels
Or contact cooperation@joho.org with your business proposition

Interested?

Please contact JoHo via the contactform on JoHo.org with your proposition.

Cooperating with JoHo: insurances through JoHo

JoHo & Insurance cooperation

Comprehensive product range

JoHo is one of the few organizations where you can directly purchase a comprehensive range of foreign insurances from a variety of insurers. As with our other products and services, we believe that you should be able to choose between the best, the most cost effective and the most specialized insurance

Combinations possible

JoHo offers various possibilities from combining insurances to assisting in transferring from one insurer to another

No price difference

When you purchase an insurance policy through JoHo, you will not pay anymore than if you had purchased it directly from the insurer. Sometimes (through special collective agreements) you will pay even less

Extra support

JoHo offers support with problems that may arise with the insurer. Sometimes disagreement with claims, cancellation notice or insurance premiums can occur. In this situation it helps if you have the assistance of an organization who has an established relationship with the insurer

Experience:

JoHo Insurances have been working with international health insurance providers since many years

Options

Insurances for travellers, intern, volunteering or working holidays abroad

If you run an organization and are looking for an opportunity to insure yourself, your colleagues or your clients properly, you can benefit through JoHo from 'expertise', 'discount' or 'fee' advantages

Insurances for working and living abroad

If you run an organization and are looking for an opportunity to insure yourself, your colleagues or your clients properly, you can get free advice and/or make use of JoHo's expatservice

Interested?

Please contact JoHo via the contactform on JoHo.org with your proposition.

Cooperating with JoHo: benefits from JoHo's World Supporter platform

WorldSupporter

The tool for anyone who wants tot share experiences with his or her friends
The platform for anyone who wants to inspire other global and involved Supporters and World Supporting organizations

Using WorldSupporter

If you run a project aimed at talent development or international cooperation, please use the WorldSupporter platform to get free attention and exposure
If you work for an organization involved in mediation for volunteer projects or internships you can profile your activities on the WorldSupporter platform
If you joined an internship or volunteer organization as a client and want to support your organization, you can promote them by starting an Experience magazine, blogging, sharing photos, videos, vacancies, etc. Promote your organization for free, and inspire others!

Interested?

Please contact JoHo via the contactform on JoHo.org with your proposition.

WorldSupporter: what to do to solve and prevent a problem with your account, login, online access or password

Most common problems and solutions

No account on WorldSupporter.org?
Not able to fill in all required fields by creating an account on WorldSupporter.org?
Not able to create your account with an error message?
Not activated your account on WorldSupporter.org?
Not able to login?
Not able to log in after you receive and use the confirmation link?
Not able to remember, set or use your password?
Being able to log in, but still not able to read all exclusive content or summaries?
Access to all shared materials, but suddenly no longer?
No access the private or public content?

No account on WorldSupporter.org?

Your account and login on WorldSupporter.org is separate from your account on JoHo.org due to digital security and the different roles of both websites.
With your account on WorldSupporter.org you can also create your own content and put it on the website. With your account on JoHo.org you have insight into your subscriptions, memberships and insurances.
Go to the create account page: 'Join WorldSupporter', where you can create an account and profile for WorldSupporter.org.

Not able to fill in all required fields by creating an account on WorldSupporter.org?

To create an account on WorldSupporter you have to fill in following required fields:

Username
- Spaces are allowed; punctuation is not allowed except for periods, hyphens, apostrophes, and underscores.
E-mail Address:
- use an existing e-mail address,
- for access to content for JoHo members and exclusives you need to use the same e-mail adress as when you registered on JoHo.org
First Name:
- same rules as for your username
Last name:
- same rules as for your username
Are you a JoHo WorldSupporter Member?:
- When you are not a JoHo member, you select: "I am not a JoHo WorldSupporter member yet"
- When you are a JoHo member (donateur), you select: "I am a JoHo WorldSupporter member without extra services"
- When you are a JoHo member with extra services (abonnee), you select: "I am a JoHo WorldSupporter member with extra services and online access"
- When you don not know which membership you have: go to www.JoHo.org, log in and check on you account page you will see which membership is mentioned (or check the confirmation e-mail, which is sent after you filled in the membership form on joho.org)
WorldSupportership!:
- Fill in at least one activity in the field of helping out another or your surroundings
Profile Picture:
- Upload your profile picture :
  - files must be less than 2 MB.
  - Allowed file types: png, jpg, jpeg.
- crop your picture (adjust within the margin)
- save your picture
Follow content of your favorite subject or organization on your own profile:
- Select your favorite subject or organization to follow on your profile by typing the name of the country, topic or organization of your choice
- Examples include your student organization, your working field or your country of interest.
- Use only 1 subject or organisation!
Privacy:
- choose who can see your profile and account page
Create new account (button):
- Click to save and go the confirmation e-mail to activate your account with the confirmation link

Not able to create your account with an error message?

Are you already a JoHo member (donor or subscriber): then use the same e-mail address as when you registered at JoHo.org (you also use that e-mail address for logging into joho.org).
Do you get the message that the e-mail address is already in use: then use the 'forgot password' option to regain access to your account.
Switch browsers or devices. If it doesn't work in another browser either, try again later or contact JoHo WorldSupporter

Not activated your account on WorldSupporter.org?

After you create an account on WorldSupporter.org by filling in the form and pushing the 'create account' button, you receive e-mail for the necessary confirmation link
By clicking this link or copying and pasting it to your browser you log in once and will lead you to visit a page where you can set your password.
After setting your password, you will be able to log in at https://www.worldsupporter.org/user
After you logged in for the first time, you can complete your account and profile page

Not able to login?

Go to the login page to log in, or use the "log in" link at the top right of the menu, visible on every page.
Instead of your username, you can also login with your e-mail address.

Not able to log in after you receive and use the confirmation link?

Go to the login page to log in, or use the "log in" link at the top right of the menu, visible on every page.
Choose 'request new password'.
You will then receive a link that allows you to log in and be redirected directly to a page where you need to set a new password.
If this does not work out you can contact JoHo WorldSupporter

Not able to remember, set or use your password?

Instead of your username, you can also login with your e-mail address.
Forgot your password? Click on the 'Log in' link at the top right of any page and choose 'request new password'.
You will then receive a link that allows you to log in and be redirected directly to a page where you need to set a new password..
Please enter a new password immediately, the link you receive is only valid for 1 day
Please note that your password is case sensitive, so please check that Caps Lock is on or off.
If the problems with your password persist, try logging in with another browser (e.g. Firefox or Chrome etc, depending on what you have already tried, ) and/or disable your password manager function if you are using it.
In an exceptional case, a maintenance activity may have taken place, try again later or contact WorldSupporter

Being able to log in, but still not able to read all exclusive content or summaries?

Make sure you are a JoHo member with extra service and online access
- As a member without extra services (<10 euro yearly) you will not have be able to read exclusive content
- If you want to upgrade your membership (10 euro yearly or more) to read exclusive content access you can: change your membership
- If you are not a member yet, you can: become a member
Make sure you selected the right access on your WorldSupporter account
- go to your account (profile) page
- press the "Edit profile' button
- go to 'Profile'
- go to the field 'Are you a JoHo WorldSupporter Member?
  - choose the right access : 'JoHo WorldSupporter member with full online access'
- press the button 'Save' at the end of you page
If this does not work out you can contact JoHo WorldSupporter

Access to all shared materials, but suddenly no longer?

If you suddenly lost access to shared materials that you previously had access to, one of the following situations may apply:
- The e-mail address of your WorldSupporter account is not the same as that of your member registration.
- The direct debit for your membership has failed.
- A supporter has chosen to set the access level of the shared material to 'JoHo WorldSupporter member with full access' and you are not yet a 'JoHo WorldSupporter member with full online access'.
To indicate that you wish to register a second email address with your JoHo membership, please log in to joho.org and fill in the form for adjustments on JoHo.org
If a direct debit has failed, you will be contacted by JoHo WorldSupporter, please check your spam folder to see if you have missed a message.
Make sure you are a JoHo member with extra service and online access and that you selected the right access on your WorldSupporter account
If you continue to experience problems, please contact WorldSupporter, stating the specific pages you want to use and, if possible, the error message you receive.

No access the private or public content?

Private content is visible for you (the author) in the 'My Collection' section of your personal user page only and is great for drafts or notes to yourself
- If you have trouble accessing your private content, you can check whether you are logged in at the top right of JoHo WorldSupporter. If you are not yet logged in, you can try to log in and visit your private content again
- If you have trouble accessing your private content once you are logged in, you can contact JoHo WorldSupporter via the contact form with a description of the page you want to visit
Public content is visible for all visitors of WorldSupporter
- If you have trouble accessing public content, you can check your internet connection. If your internet connection is down, you can try to visit the page later, with a better internet connection.
- If you have trouble accessing public content with a working internet connection, you can check the access level of the page you try to visit. Authors can change the access level of their content
- If you keep experiencing problems with accessing the public content, please contact JoHo WorldSupporter via the contact form with a description of the page you want to visit

WorldSupporter: toolkit for adding and using content on WorldSupporter

WorldSupporter: what to do to get full online access for summaries and services on JoHo WorldSupporter.org?

WorldSupporter FAQ: questions and answers about summaries on WorldSupporter.org

How to join JoHo WorldSupporter, and how to use summaries and study notes on JoHo WorldSupporter.org?

WorldSupporter: what to do to register as a JoHo member and use WorldSupporter?

WorldSupporter: what are WorldSupporter Summaries and how to create or use them?

WorldSupporter: how to use and find summaries, study notes en practice exams on JoHo WorldSupporter?

WorldSupporter: what is JoHo WorldSupporter, how to join and how to contribute?

WorldSupporter FAQ: all questions and answers

Access:

Public

WorldSupporter FAQ: questions and answers about adding content and reactions

WorldSupporter: how to add or share content and contributions on WorldSupporter.org?

WorldSupporter: what are the features, functionalities and rules on WorldSupporter.org?

WorldSupporter: What are WorldSupporter Blogs, and how to create or use them?

WorldSupporter: what are WorldSupporter Bundles, and how to create or use them?

WorldSupporter: What are WorldSupporter Media and how can you add a photo, film or document?

WorldSupporter: what are WorldSupporter Summaries and how to create or use them?

WorldSupporter: What are WorldSupporter Updates, and how to create or use them?

WorldSupporter FAQ: all questions and answers

Access:

Public

WorldSupporter FAQ: questions and answers about your WorldSupporter account

WorldSupporter FAQ about creating and managing a WorldSupporter account and profile page

WorldSupporter: what is WorldSupporter profile and account?

WorldSupporter: what sort of contributions can you contribute yourself by your WorldSupporter profile?

WorldSupporter: which actions can be done to respond to contributions, or to discover and view a profile?

WorldSupporter: why fill in your WorldSupporter CV (resume), and what is it?

WorldSupporter: why and how to draw attention to your profile or content?

WorldSupporter: Why and how to create a profile for an organization?

WorldSupporter: what to do to solve and prevent a problem with your account, login, online access or password

WorldSupporter: Which actions to undertake to leave, say goodby and you stop your WorldSupporter activities?

WorldSupporter FAQ: all questions and answers

Access:

Public

WorldSupporter FAQ: all questions and answers

WorldSupporter FAQ: all questions and answers bundled

WorldSupporter FAQ: how to WorldSupporter, join and sign up?

WorldSupporter FAQ: questions and answers about adding content and reactions

WorldSupporter FAQ: questions and answers about summaries on WorldSupporter.org

WorldSupporter FAQ: questions and answers about your WorldSupporter account

WorldSupporter FAQ (NL): alle vragen en antwoorden over JoHo WorldSupporter

Access:

Public

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WorldSupporter FAQ: questions and answers about summaries on WorldSupporter.org

How to join JoHo WorldSupporter, and how to use summaries and study notes on JoHo WorldSupporter.org?

WorldSupporter: what to do to get full online access for summaries and services on JoHo WorldSupporter.org?

How can you use JoHo WorldSupporter?

You can create a free account and follow your favorite subject or supporters (without extra services or online access to exclusives)
You can join as WorldSupporter member to get access to basic services (without extra services or online access to exclusives)
You can join as WorldSupporter member with extra services and online access to extra services and online access to exclusives: see also below

How do you get full online access to all summaries and exclusives on JoHo WorldSupporter.org?

Procedure:
- 1 - Go to JoHo.org/en/joinjoho, and join JoHo WorldSupporter by choosing a membership with online access
- 2 - Return to WorldSupporter.org and create an account with the same email address
- 3 - State your JoHo WorldSupporter Membership during the creation of your account
- 4 - Choose your favorite study, student organization or topic during the creation of your account
Start using the services:
- You have online access to all free + all exclusive summaries and study notes on WorldSupporter.org and JoHo.org
- You can use all services on JoHo WorldSupporter.org
- You can make use of the tools for work abroad, long journeys, voluntary work, internships and study abroad

Already an account?

In case you have previously created a WorldSupporter account then, after registering with JoHo, you can change your status on your WorldSupporter account to membership with full online access. Edit your account and see under 'Profile' for the change.
Note: Again, you must have used the same email address.

Become JoHo WorldSupporter member >>

WorldSupporter NL: hoe krijg je volledige online toegang voor samenvattingen en services op JoHo WorldSupporter.org?

Join & Register (via JoHo.org)

WorldSupporter: what to do to register as a JoHo member and use WorldSupporter?

When you support JoHo...
....then JoHo will support you...
...and together we support worldsupporters and projects
How do you receive free subscription services when insured via JoHo?
How to choose and purchase a JoHo subscription services
Are you able to become a member without an IBAN/SEPA bank account?
What are the rules and guidelines?
What is your JoHo number?

When you support JoHo...

by joining as a JoHo member

By joining JoHo as a member, you support JoHo in all its activities in the areas of international cooperation and talent development
You can become a JoHo member by contributing €5.00 per calendar year

through the purchase of JoHo subscription services

You can obtain JoHo subscription services for €10, €15,00 or €20.00 per calendar year for extra services and discounts

by taking out (travel or health) insurance

By applying for a travel or health insurance via JoHo you do not only support JoHo, but also yourself
You pay less premium and you are able to use the services and discounts of a JoHo subscription for free

....then JoHo will support you...

with choice assistance & advice

concerning work, travel, study, inspiration and emigration

with organization profiles & vacancies

for full time jobs, part time jobs, volunteer work, internships, and work experience positions at home or abroad

with summaries & study support

such as printed and online study books, textbooks, professional literature, exams & practice questions, lecture notes, terms and readers

with discounts on items & gifts

concerning travel, study, work, inspiration and emigration

with discounts on activities & projects

such as air travel, holidays, volunteer work, language courses, and travelling

with discounts on insurances & advice

such as emigration insurances, travel insurances, and health insurances

...and together we support worldsupporters and projects

with personal development via worldsupporter.org and online tools
with international collaborations via projects in Africa, Asia, and South America
with bringing organizations and individuals into contact with each other to make each other stronger, more aware, and to inspire one another

How do you receive free subscription services when insured via JoHo?

Are you a member and do you take out a yearly continuous insurance via JoHo? Then you are able to use the services and discounts of the JoHo subscription for free
How does it work? Become a JoHo member and apply for your travel or health insurance via JoHo. As a JoHo member you will receive the benefits of the JoHo subscription

How to choose and purchase a JoHo subscription services

Purchasing JoHo subscription services

JoHo members can choose to purchase a subscription for choice assistance, advice, discounts, or extra support for JoHo
If you want to purchase subscription services, you are able to do so with the same form as the one to become a JoHo member
If you already are a JoHo member and want to change to, or add, a subscription, please fill out form for changing your membership

How does registering, logging in & creating a password work

As a new JoHo member you automatically receive an online account at joho.org, which you can activate with a link that you will receive in your mailbox

Read more at

FAQ regarding your JoHo accounts on JoHo.org and WorldSupporter

Are you able to become a member without an IBAN/SEPA bank account?

If you don't have an IBAN (international bank account number) with SEPA, but you still want to use membership services or support JoHo's projects and initiatives, including Smokey Tours, take a look at the page about International services

What are the rules and guidelines?

For changing personal data: please use the form for changing your membership or use the contact form
For cancelling or changing your membership and/or subscription: please use the form for the right processing
Rules and conditions regarding JoHo memberships and subscriptions can be found here

What is your JoHo number?

You can find your JoHo number at your My JoHo page as soon as you are logged in at joho.org
You need your JoHo number, for example, for obtaining the discounts on insurances, summaries, and at partner organisations
Have you lost your JoHo number? Please contact JoHo via the online contact forms or log in at joho.org and you will find your JoHo number at your account page on JoHo.org

WorldSupporter: what are WorldSupporter Summaries and how to create or use them?

What types of summaries and study assistance does WorldSupporter offer?

Summaries and study materials can be found in 6 different forms:

Book summaries: give you insight into the main and side issues of the most essential and current literature in your field
BulletPoint Summaries: ultra-short summaries displayed in bullets
Article summaries: summaries of scientific articles that you will use during and after your studies
ExamTickets: consist of short bullets with subject-oriented exam tips and sample questions, so that you know what you have to learn and how you should study
ExamTests: consist of bundles of exam and practice questions that provide extra understanding, test your knowledge and give insight into the way in which an exam will be taken
Study Notes & Sheets: summaries of lectures, working groups that give you more insight into what is considered important by teachers.

Why add a Summary or Study Note?

This content type allows you to explain a certain subject. This can be based on your own texts or on summarized versions of study material
Many Supporters use this content type for university course material, but feel free to use it as a broad tool for knowledge transfer
Always make sure that you do not violate copyright if you use material from others and make good use of source listings

How to add a Summary or Study Note?

tip 1: by adding category tags your content will be easier to find by people with similar interests that not yet follow your account
tip 2: bring several summaries together and create easier navigation for yourself and your followers
tip 3: add an image in the 'image' field, because it will be used to highlight your contribution on your profile and other spotlight locations on WorldSupporter. Without an image your avatar will be used for these purposes.

Where to find or read more about Summaries or Study Notes

Check out: Summaries & Study Assistance - Starting page
Check out: Register with JoHo WorldSupporter: starting page (EN)
Check out: Aanmelden bij JoHo WorldSupporter - startpagina (NL)

Where to add Summaries or Study Notes?

Add a summary or Study Note

WorldSupporter: toolkit for adding and using content on WorldSupporter

WorldSupporter: what are the features, functionalities and rules on WorldSupporter.org?

WorldSupporter: how to use and find summaries, study notes en practice exams on JoHo WorldSupporter?

Online access to all summaries, study notes en practice exams
How and why use WorldSupporter.org for your summaries and study assistance?
Using and finding summaries, notes and practice exams on JoHo WorldSupporter
Quicklinks to fields of study for summaries and study assistance

Online access to all summaries, study notes en practice exams

Check out: Register with JoHo WorldSupporter: starting page (EN)
Check out: Aanmelden bij JoHo WorldSupporter - startpagina (NL)

How and why use WorldSupporter.org for your summaries and study assistance?

For free use of many of the summaries and study aids provided or collected by your fellow students.
For free use of many of the lecture and study group notes, exam questions and practice questions.
For use of all exclusive summaries and study assistance for those who are member with JoHo WorldSupporter with online access
For compiling your own materials and contributions with relevant study help
For sharing and finding relevant and interesting summaries, documents, notes, blogs, tips, videos, discussions, activities, recipes, side jobs and more.

Using and finding summaries, notes and practice exams on JoHo WorldSupporter

There are several ways to navigate the large amount of summaries, study notes en practice exams on JoHo WorldSupporter.

Use the summaries home pages for your study or field of study
Use the check and search pages for summaries and study aids by field of study, subject or faculty
Use and follow your (study) organization
- by using your own student organization as a starting point, and continuing to follow it, easily discover which study materials are relevant to you
- this option is only available through partner organizations
Check or follow authors or other WorldSupporters
Use the menu above each page to go to the main theme pages for summaries
- Theme pages can be found for international studies as well as Dutch studies

Do you want to share your summaries with JoHo WorldSupporter and its visitors?

Check out: Why and how to add a WorldSupporter contributions
JoHo members: JoHo WorldSupporter members can share content directly and have access to all content: Join JoHo and become a JoHo member
Non-members: When you are not a member you do not have full access, but if you want to share your own content with others you can fill out the contact form

Quicklinks to fields of study for summaries and study assistance

Main summaries home pages:

Main study fields:

Business organization and economics, Communication & Marketing, Education & Pedagogic Sciences, International Relations and Politics, IT and Technology, Law & Administration, Medicine & Health Care, Nature & Environmental Sciences, Psychology and behavioral sciences, Science and academic Research, Society & Culture, Tourisme & Sports

Main study fields NL:

Studies: Bedrijfskunde en economie, communicatie en marketing, geneeskunde en gezondheidszorg, internationale studies en betrekkingen, IT, Logistiek en technologie, maatschappij, cultuur en sociale studies, pedagogiek en onderwijskunde, rechten en bestuurskunde, statistiek, onderzoeksmethoden en SPSS
Studie instellingen: Maatschappij: ISW in Utrecht - Pedagogiek: Groningen, Leiden , Utrecht - Psychologie: Amsterdam, Leiden, Nijmegen, Twente, Utrecht - Recht: Arresten en jurisprudentie, Groningen, Leiden

WorldSupporter NL: hoe vind je samenvattingen en studiehulp op WorldSupporter.org en JoHo.org

WorldSupporter: what is JoHo WorldSupporter, how to join and how to contribute?

What is 'WorldSupporter'?

JoHo WorldSupporter is the online platform where individuals and organizations inspire and help each other on a local and global level
You can share and find everything you need to help another, travel responsibly, study well, develop yourself and work for an organization that creates a better world
You can gain knowledge, share experiences, answer questions, post comments and publish your own WorldSupporter resume
You can share your summaries, photos, blogs, journals, events, sustainable recipes and tips with others
You can create and share study materials with WorldSupporters from countries that lack access to educational resources,
You can share learning materials that can be used by volunteers helping out in schools around the world.
You can work with WorldSupporters from over 150 countries to help make the world around you a better and more tolerant place.

What is a 'WorldSupporter account and Profile'?

A WorldSupporter account can be created in minutes and is linked to your Personal WorldSupporter profile.
Your WorldSupporter profile:
- acts as your own platform for all the content you create or collect on WorldSupporter,
- shows all content recently created by the organizations, groups and individuals you personally follow,
- shows what you contribute to the world around you.

What do you need to do to join, register and get started?

to use WorldSupporter for free, you can create an acoount and follow your favorite subject or supporters
to support and use WorldSupporter: go to www JoHo.org, and join as a JoHo WorldSupporter member.
to use all summaries: go to go to www JoHo.org and join JoHo WorldSupporter Member with full online access to all summaries and content
for a profile on WorldSupporter: go to the login page page or use the 'sign in' link in the menu
for login: go to the login page to log in or use the 'sign in' link in the menu, visible on every page

Join JoHo WorldSupporter >>